In these stories, several nonprofits describe challenges they experienced with prior providers, such as communication issues and questions about coverage. They also share how working with NIA helped them better understand their insurance options and next steps.
Bradbury-Sullivan LGBT Community Center (Allentown, PA)
“Unfortunately, our experience with our previous insurance provider was challenging. We encountered consistent issues with customer service, including delays in response times and a lack of clear communication.
Additionally, we discovered that we were underinsured, which left our center vulnerable. Despite seeking guidance, we were not provided with the necessary support to ensure we had adequate coverage. It seemed our previous provider simply did not understand the unique needs of our organization and was unable to offer proactive solutions to protect our mission and community.
Switching to NIA was a game-changer for our center. After struggling with poor customer service and inadequate coverage from our previous provider, NIA provided the support, expertise, and comprehensive protection we needed.
Their team understands the unique risks nonprofits face and has given us peace of mind so we can focus on serving our community.”
— Krista Brown-Ly, Interim Executive Director
Living Classroom (Los Altos, CA)
“In the past, it was challenging to communicate with our previous insurance provider due to the size of our business and the relatively small scale of our account. It was consistently difficult to connect with an agent by the phone to discuss our insurance needs.
Unlike other insurance providers, NIA takes the time to understand and prioritize the needs of our organization. They also demonstrated a genuine interest in our mission and the positive impact we strive to make.”
— Oi-Yan Chung, Business Manager
Fit To The Core (Menlo Park, CA)
“Prior to finding NIA, we faced challenges securing insurance that truly aligned with our nonprofit’s structure and services.
Many providers either lacked experience with senior fitness programs or excluded coverage for outdoor, multi-location classes. Others offered policies that were too costly or didn’t cover volunteer-led or movement-based activities.
As the founder of a small nonprofit focused on keeping aging adults active and independent, finding insurance that truly fit our mission felt overwhelming — until we found NIA.
They made the process simple, took time to understand our work, and gave us the peace of mind we needed to grow.”
— Tracie VanHook, CEO & Founder
NAMI Southern Nevada (Las Vegas, NV)
“Prior to working with Nonprofits Insurance Alliance, NAMI Southern Nevada faced challenges in finding an insurance provider that fully understood the unique needs of a nonprofit focused on mental health.
These difficulties included high premiums, limited coverage options, and difficulty securing liability insurance for activities involving vulnerable populations.
Working with NIA has been a game-changer for NAMI Southern Nevada. Their comprehensive coverage, tailored specifically for nonprofits, gives us peace of mind knowing that our operations and programs are fully protected.
NIA’s affordable rates and exceptional customer service make them a trusted partner. Their risk management resources and expert support have been invaluable in helping us navigate challenges.
We’re grateful for NIA’s commitment to nonprofits like ours and couldn’t ask for a better insurance provider.”
— Trinh Dang-Mai, Executive Director
Why Do Nonprofits Trust NIA?
Many nonprofits look for insurance that aligns with their programs, staffing, and the communities they serve. Some report challenges finding coverage options that match the specific needs of their operations.
The nonprofits featured here shared that working with NIA helped them better understand their coverage options and improve communication. They also explored insurance approaches aligned with their day‑to‑day operations.
Organizations described choosing to work with NIA because of benefits to their organizations, including:
- Insurance offerings developed specifically for nonprofit organizations
- Access to guidance on insurance and liability considerations
- Support from teams with experience working with nonprofits
- Risk‑management resources intended to support informed decision‑making
More than 25,000 nonprofits work with NIA for insurance offerings developed specifically for mission-driven organizations.
Coverage availability, terms, and pricing vary by organization and risk profile. All coverage is subject to underwriting and policy terms.
