Meet Ruby P.

"It’s a prime example of how people shine when they feel valued and appreciated."

NIA Claims Support Operation Supervisor Ruby P. shares how a temp position at NIA became a career that better aligned with her values — serving communities.

Ruby P. staff photo

Meet Ruby:

I am a Claims Support Operation Supervisor at Nonprofits Insurance Alliance. I am the mom to a 13-year-old son and I have a 24-year-old bonus daughter (who just moved to Korea), who are my absolute favorite humans. They are both half-Moroccan (which is a beautiful country that I highly recommend visiting).

Where are you from, and where do you live now?

I have a rather unique upbringing: I was born in a yurt right above the ocean in Big Sur. (I have hippie parents that met at Esalen in the ’70s.)

I grew up there in various places, mostly on the South Coast near Gorda and Lucia (for those familiar), where I graduated from a very small K-12 school with a graduating class of two people.

I moved to Santa Cruz the day after my 18th birthday, and I’ve been here ever since — mostly in Capitola, which I love.

Do you have any hobbies, interests or passions that you’d like to talk about?

I love to take and edit photos, especially when I have the opportunity to travel (which I love to do whenever budget permits).

Ruby meets NIA:

How long have you worked at NIA?

I started as a temp in September of 2021, and I came on board as an employee in December of the same year.


What did you do before that?

Prior to working at NIA, I was a sales and events manager at a family-owned hotel in Aptos.

Ruby P. staff photo

Ruby P. enjoying time in Morocco with her two kids.

How did you come to find NIA?

I was recruited by a temp agency after the previous business I worked at was sold, and they sent me the job posting.

I was very happy as I was primarily interested in working at a nonprofit, for culture fit — or a county/city job for the benefits.

I find that for-profit corporate culture doesn’t agree with my values and I very much wanted to avoid working for a large corporation.

I couldn’t have ended up at a better place!

How did your job interview go?

I like to say my cat helped me get my job — I don’t feel I always do well in interviews, and she stood up on me to pat me and ask for pets, and that helped lighten the atmosphere.

Ruby’s NIA Career:

Tell us about the growth of your career at NIA.

I was recently promoted to Claims Support Operation Supervisor. I had no idea the promotion was coming, since I had only been here for just over a year. But it felt great, having my work recognized in that way.

Do you like working remotely? How often do you go into the office?

I love that I have the flexibility to work from home when needed. As a single mom, that is a lifesaver, but I also find work from home days can be very mentally restorative.

I currently work one or two days a week from home, the rest of the days in the office.

Do you feel you have a good work/life balance?

Yes! There’s a lot of encouragement to have a good work/life balance and I appreciate that.

Are your ideas heard and acted on? Can you provide a short example/story?

I think there are a lot of opportunities for all employees to have their voices heard, and every project that I am a part of, I know that my input will be heard and valued.

Have you taken advantage of any of the continuing education opportunities that NIA offers?

I have not personally, but I have someone on my team exploring some options and I think it’s a great benefit.

How is working here different from other jobs you’ve had?

I am consistently impressed with how intelligent and caring everyone I interact with in the organization is, and how dedicated they are to the work.

It’s a prime example of how people shine when they feel valued and appreciated, and are given the space and freedom to grow.

What is your favorite thing about working at NIA?

I love working somewhere that I am proud to represent.

I love to tell people the story of how our CEO had to fight to be able to represent and support these nonprofits, that we are working hard to help our members and look for coverage rather than looking for ways to decline claims, and that we fight for and support environmental regulations.

Do you feel supported and respected by the people you work with?

Absolutely, 1000%. I have never worked in such a supportive and caring environment where I feel so appreciated. Everyone here is wonderful, and I have the best boss I’ve ever had.

Ruby P. staff photo

Ruby P. with her “bonus daughter” who recently moved to South Korea.

Ruby’s Impact:

Can you tell us about some of your favorite/memorable nonprofits that we work with?

I love when I run across a local nonprofit that I’m familiar with, knowing that we support them. It makes me more aware that all of our nonprofit members are parts of larger communities that we are supporting.

How has your work at NIA affected your life and/or community involvement?

I love that NIA encourages volunteer work and, as part of my growth plan, I have the option to volunteer at local nonprofits.

So far, that hasn’t fit in as I’ve had other growth tracks take priority, but knowing that is great, and it makes me proud of the previous fundraising work I’ve done for a local cystic fibrosis nonprofit.

Do you have any advice for others thinking about applying to work at NIA?

Do it! It’s a great place to work!

Is there anything else you’d like to talk about personally or about NIA?

A significant portion of your life is spent at work, so working someplace that you feel good about is so important for mental health.

I came to NIA after a long bout of unemployment during COVID-19, and ending up here felt like the absolute best possible outcome.