Employment Opportunities

Summary

Reporting to the Underwriting Manager and operating within guidelines established in the NIAC / ANI underwriting manual, performs risk selection and pricing on renewals, new business and endorsements. Reviews renewal and new business quotes prior to issuance. Makes marketing calls to members and brokers on an as needed basis. This position requires a great deal of creativity and latitude. Makes some marketing calls to members and brokers on an as needed basis. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not all inclusive. Prior experience working remote out of a home office is required for remote positions.

Responsibilities

• The Associate Underwriter responsibilities include but are not limited to:
• Assess and price renewals, new business and endorsements according to guidelines outlined in the underwriting manual and within their authority level. Lines of business to underwrite include general liability, auto liability and physical damage, improper sexual conduct, liquor liability, employee benefits liability, umbrella, property and crime, social service professional liability, directors’ & officers, employment practices liability and accident.
• Prepare the underwriting and rating work-up on renewal policies and new business as assigned. Such work-up to include but is not limited to:
  • Select and/or verify class code and premium base and rating exposure
  • Calculate final premium including specialty charges (special events and additional insureds)
  • Determine appropriate credits and/or debits to obtain a fair and sustained premium for risk
  • Determine coverage forms and necessary endorsements
  • Effectively communicate to broker quote conditions
  • Provide accurate documentation in the file and/or in electronic notes of underwriting thought process
• Ability to think outside of the box and develop solutions for our members that address their specific insurance needs
• A personal commitment to providing Inspired Service in every internal and external client engagement
• Provide customer service by responding promptly and courteously to all requests for information
• Ensure timely and accurate preparation for issuance of policies
• Effectively communicate company standards, mission, underwriting guidelines, and requirements to brokers and/or members
• Provide accurate documentation in the file and/or in electronic notes of underwriting thought process
• Order/review inspection reports to assess risk quality and to confirm exposure base accuracy
• Actively manage assigned book of business. Responsible for achieving company renewal retention ratio goal on a monthly basis in addition to company profitability goals
• Accurate and timely processing of endorsements
• Appropriately refer accounts exceeding authority level
• Actively manage relationships with assigned brokers, customers and members.
• Ensure that information available from internal and external resources is properly integrated into underwriting decision making
• Ensure that referral guidelines are properly followed regarding all lines of business underwritten
• Provides training and mentoring for other members of the Insurance Operations team when required
• Miscellaneous tasks – Any and all assignments related to the insurance operations department as requested
• Some travel required

Required Skills

• Must possess a moderate understanding of property and casualty insurance coverages; familiarity with ISO commercial class codes is required
• Knowledge of underwriting principles and processes is required
• Solid mathematical aptitude
• Proficient verbal and written communication skills
• Ability to work independently with little direct supervision and within a team environment as needed
• Basic to intermediate skills with Excel, Word, Outlook and Power Point
• Candidate should be organized and able to multi-task, provide follow-up and manage a significant book of business
• Strong customer service skills and a professional attitude are required
• Candidate should posses excellent written and verbal communication skills, and sharp attention to detail.
• Assist with training and development of less experienced staff.
• During the course of performing job duties, the employee may be required to sit, bend, or reach for extended periods of up to 3 hours at a time.
• Ability to achieve outcomes in a rapid-paced environment.
• The employee may occasionally be required to lift or move objects weighing between 10 and 20 pounds.
• The job demands adequate vision to clearly view a computer screen. Corrective lenses, if necessary, can be used to meet this requirement.
• The job also demands adequate hearing to accomplish job tasks.

Experience

• 2-4 years related work experience as Associate Underwriter or Commercial CSR or 5 years as an Underwriting Assistant/Support Specialist or equivalent preferred
• Experience in a multi-state and multi-line commercial insurance environment preferred
• Prior experience working remotely from a home office 100% of the time is required for remote positions

Education

• 4-year degree (or directly-related equivalent experience) preferred
• CIC, AINS or comparable designations preferred

Compensation: The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the location, skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for additional incentive compensation upon achievement of individual and company goals.

Job Type: Full-time

Salary: $50,000.00 – $104,000.00 per year

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of Nonprofits Insurance Alliance via our Career Page.

Summary

Reporting to the CFO, the Claims Recovery Specialist is primarily responsible to recover the Company’s Claim Department receivables, including but not limited to salvage, subrogation and liability deductibles, through direct contact with the at-fault party, with the claimant carrier, salvage companies, insured members, or through processes of arbitration or litigation.

The Claims Recovery Specialist responsibilities include but are not limited to:

• Review and evaluate new subrogation transfers, determining the most effective recovery method. Responsible for the handling of subrogation claims arising out of automobile, general liability and property losses. Review facts of loss, evidence and documentation available, to determine the collectability potential on claim files. Collaborate with company claim professional peers to help maximize recovery opportunities
• Sending demand packages and other materials to support and manage the subrogation claim.
• Negotiate settlement with claimants and/or their insurance company’s representative. Refer appropriate files to approved collection agencies, arbitration forums or subrogation attorneys where appropriate.
• Interact with and supervise subrogation counsel when needed
• Maintain established subrogation recovery records.
• Determine the need for any additional investigation of subrogation files and advise CFO as well as Claims Manager for proper referral and follow up by claims examiner.
• Promptly process recovery payments and process checks for insured’s deductible
• Maintain a high level of customer service to both internal and external customers by returning phone calls and acknowledging correspondence in an appropriate timeframe.
• Provide regular feedback to the CFO as well as Claims Manager concerning process improvement opportunities, or any training opportunities relative to adequacy of file investigation/ development in advance of the recovery effort.

Required Skills

• Background and knowledge in the claim adjustment function including civil theories of liability and damages.
• Strong negotiation and conflict resolution skills
• PC literacy required; proficiency in Windows, Word, Excel and Outlook preferred.
• Ability to work with minimal supervision and exercise independent judgment to achieve superior recovery results.
• Ability to develop a professional working relationship with clients, counsel, inside and outside constituents, management team and other personnel
• Prior knowledge and demonstrated effectiveness in claims negotiation and settlement process
• Demonstrated capability for working with a high level of independence
• Ability to deliver results in a fast-paced environment
• Positive approach, can-do attitude, flexibility and ability to operate with grace under pressure
• Ability to model and uphold appropriate professional boundaries in work with member-insureds
• Collaborate with other staff members and external partners
• Interest and commitment to the mission of the organization
• Commitment to inspired service
• Communicate effectively orally and in writing
• While performing the duties of this job, the employee is regularly required to bend, reach or sit for up to 3 hours at a time
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks
• When applicable and appropriate, consideration will be given to reasonable accommodations.

Experience

• The position generally requires a minimum of 3 years claims handling experience in commercial auto, with commercial property and general liability experience a plus.
• Experienced in Subrogation process improvement highly desirable.
• Knowledge of P&C insurance practices and/or non-profit sector strongly preferred.

Education

• Four year college degree or equivalent business experience.

Notes:

• If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance Group via email at jobs@insurancefornonprofits.org

Compensation: The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the location, skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for additional incentive compensation upon achievement of individual and company goals.

Job Type: Full-time

Salary: $55,000.00 – $77,000.00 per year

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of Nonprofits Insurance Alliance via our Career Page.

Summary

The computer technician reports to the Systems Administrator Lead and is responsible for providing technical software, hardware and network problem resolution to all staff by performing question/problem diagnosis. We are seeking someone who can clearly communicate technical solutions in a user-friendly, professional manner. Function as System Administrator as needed; pass more complex end-user problems on to the System Administrators. This individual will also oversee and help the System Administrators manage Help Desk operations.

Primary Responsibilities

• Establishes priority of IT tasks
• Computer set-up, maintenance & minor repair
• Unpack, connect and test new computers, printers, and other peripherals. Disconnect, move, reconnect, and test computers reassigned to new location. Install and test hardware and software upgrades
• Perform routine maintenance schedule
• Troubleshoot network connectivity & performance issues as needed
• Diagnose computer problems to determine cause of malfunction
• Documentation
• Track and record issues
• Maintain and update hardware & software inventory.
• Register and maintain warranty records.
• Help Desk – focusing on the needs of internal support, track and resolve user problems Telecommunications
• Onboarding new employees, including adding users to Active Directory, assigning roles and permissions, creation of mailboxes in Office365 and conducting IT Orientations.
• Reaches out to Third-Party vendors (ie., BluIP, ImageSource, Microsoft, etc.) for additional troubleshooting and escalated support requests.
• Other duties as assigned by the Systems Administrator Lead
• Administration & Deployment of HappyFox

Qualifications & Skills

• At least 2+ years of hands on experience working as help desk technician 2+ years of experience working in Windows based operating
• Proven track record of current computer hardware and hardware repair work
• Understanding of Network concepts and theory
• Knowledge of Terminal Server concepts and theory
• Knowledge of various software packages, including word processing, spreadsheet, data base, and programming languages
• Strong organizational skills and attention to detail
• Ability to multi-task, prioritize and respond with a sense of urgency
• Ability to document and evolve processes and procedures
• Self-motivated and highly responsive to internal users
• Ability to handle pressure effectively.
• During the course of performing job duties, the employee may be required to sit, bend, or reach for extended periods of up to 3 hours at a time.
• Ability to achieve outcomes in a rapid-paced environment.
• The employee may occasionally be required to lift or move objects weighing between 10 and 20 pounds.
• The job demands adequate vision to clearly view a computer screen. Corrective lenses, if necessary, can be used to meet this requirement.
• The job also demands adequate hearing to accomplish job tasks.
• Exercise sound judgment within established guidelines
• Establish and maintain effective working relationships with those contacted in the course of
• Ability to communicate effectively at a non-technical level
• Possess excellent customer service skills

Education

Bachelor’s degree in computer science strongly preferred but not required

Compensation: The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the location, skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for additional incentive compensation upon achievement of individual and company goals.

Job Type: Full-time

Pay Range: $22 – $32 per hour

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of Nonprofits Insurance Alliance via our Career Page.

Summary

Reporting to the Claims Manager or Chief Claims Officer, and working independently and with great latitude for independent action, the Senior Claims Examiner manages an inventory consisting primarily of claims with higher loss potential and complexity, and commensurate reserving, settlement authority, reinsurance reporting requirements, as well as claims of lesser exposure or severity as dictated by the needs of the department. Investigates, evaluates and settles claims within designated authority. Occasionally assigns and directs Independent Adjusters/Appraisers and regularly assigns and directs defense attorneys.

The ideal candidate would have 10+ years carrier experience and be capable of working independently as well as collaboratively and have prior experience working remotely from a home office.

Responsibilities

The Senior Claims Examiner responsibilities include but are not limited to:

• Determines coverage(s) applicable to loss.
• Investigates, manages and resolves claims in a timely, unbiased and informed manner in compliance with company policies, state laws and regulatory performance standards.
• Sets and maintains adequate claim reserves based on facts of case and in accordance with company policy.
• Conducts investigation, assigning fieldwork as necessary and appropriate, in accordance with company standards.
• Determines liability.
• Evaluates and pays claims within designated authority.
• When requested, present coverage and claims analysis to management and make recommendations on resolution of disputed items.
• Set reserves up to the positions level of authority.
• Prepares and presents verbal and written claim status reports in accordance with company policy and pursuant to Reinsurance treaty requirements.
• Recommends payment, evaluates and reserves claims and reports to manager cases in excess of designated authority, as well as to Reinsurers pursuant to treaty requirements.
• Manages legal aspects through timely assignment of litigated cases to defense counsel, and on-going evaluation of legal process and expenses.
• Maintain electronic files necessary for documentation of the claim file.
• Analyzes and regularly reports to Claims Manager on the performance of defense counsel.
• Represents the company at litigation related settlement conferences, mediation, and arbitration when needed.
• Works closely with outside counsel to monitor claims and work with insureds to resolve underlying litigation
• Participates in both internal and external audits as needed
• Participates in weekly department meetings and Claims Committee Meetings as needed
• Promote the team approach to case and account management.
• Participates in marketing presentations and training programs as
• Provide accurate, courteous and timely information to all external and internal customers concerning claims status and other inquiries.
• Other duties as assigned

Required Competencies

• Requires highly technical claim management skills, and significant knowledge of and experience with more than one of the following: Employment Practices Liability, Social Service Professional, Sexual Abuse, General Liability, and/ or Business Auto; or Commercial Property expertise .
• Ability and willingness to obtain adjuster licenses as needed in various states.
• The incumbent will demonstrate a thorough knowledge of current tort law and case law trends with respect to all casualty lines of business, civil procedure, insurance policy(s) and contract(s).
• Must demonstrate good written and oral communication skills.
• Must be organized and possess strong follow-up skills.
• Requires the ability to analyze and apply creative solutions to claim issues.
• Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details
• Strong negotiating skills, excellent telephone, written and verbal communication skills are essential.
• Possesses and regularly demonstrates objectivity and pragmatism as well as strong conflict resolution skills
• Ability to manage total loss cost outcomes including ALAE to achieve superior results for our members and the company
• Incumbent must be aware of and follow guidelines concerning confidentiality.
• The position communicates with legal and medical personnel, third party claimants, policyholders, producers, Reinsurers, and senior level staff throughout the company.
• Demonstrated capability for working with a high level of independence
• Ability to deliver results in a fast-paced environment
• Positive approach, can-do attitude, flexibility and ability to operate with grace under pressure
• Ability to model and uphold appropriate professional boundaries in work with member-insureds
• Collaborate with other staff members and external partners
• Interest and commitment to the mission of the organization
• Commitment to inspired service
• Communicate effectively orally and in writing
• While performing the duties of this job, the employee is regularly required to bend, reach or sit for up to 3 hours at a time
• Must have adequate vision (with corrective lenses, or other accommodative devices if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks
• PC literacy required; proficiency in Windows, Word, and Outlook preferr
• Travel required as necessary and must be able to be productive while traveling on business, including the ability to utilize laptops and other business tools as provided, subject to reasonable accommodation, if needed.
• Must have adequate hearing to perform job tasks
• Ability to mentor peer groups or more junior claims staff, as requested.

Experience

• The position generally requires a minimum of ten or more years of progressively more difficult claims handling experience.

Education

• Four year college degree or equivalent business experience.

Compensation: The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the location, skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for additional incentive compensation upon achievement of individual and company goals.

Job Type: Full-time

Salary: $82,000.00 – $173,000.00 per year

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of Nonprofits Insurance Alliance via our Career Page.