Employment Opportunities

Who We Are

Nonprofits Insurance Alliance (NIA) is the nation’s leading property and casualty (P&C) insurer exclusively serving nonprofit organizations and was named by Investopedia as the Best Nonprofit Insurance Overall in 2021. Founded in 1989 in Santa Cruz, CA, NIA is a social enterprise developing the long-term sustainability of the nonprofit sector. NIA has one of the best customer retention rates in the industry and has a well-established track record as an innovator in the areas of corporate social responsibility (CSR), specialized coverages, members services, and employee engagement. This position will report directly to the Chief Financial Officer (CFO).

Summary

As an A/R Manager, this position oversees the Accounts Receivable Team Lead and oversees the day to day operations of the AR team together with the Team Lead. This position will require review of AR staff members work for consistency along with development of staff to maintain the work expectations set by the A/R Manager in conjunction with the Controller / Chief Financial Officer.

This individual must model respect and professionalism in all dealings with staff, management, customers, and insurance brokers. Also, the A/R Manager position requires the ability to comfortably multi-task in a high volume / high transaction environment and use good independent judgment when making decisions which will impact accounts as there is not simply a “one size fits all” decision making process.

A/R Manager Duties and Responsibilities

• Manage day to day operations of AR Team Lead and A/R staff
• Work with AR Team Lead to assess needs and changes in staffing of AR team and make recommendations to Controller and CFO
• Responsible for setting priorities for AR staff and managing the AR Team Lead in the execution of the priorities set
• Assist AR Team Lead in review and analysis of premium book of business handled by AR staff
• Manage projects within custom Accounts Receivable software, the Finance Application
• Management of ITWO system in relation to change orders primarily revolving around Finance Application
• Manage monthly export of data from the Finance Application to Microsoft Dynamics
• Work with AR Team Lead to enforce and implement as needed effective A/R policies and procedures including documentation efforts of the A/R staff.
• Ensure ongoing compliance with established policies and procedures of department.
• Ability to take initiative and think out of the box to resolve issues and identify opportunities
• Maintains up-to-date expertise and knowledge of insurance billing laws, accounts receivable rules, regulations and developments necessary for the organization to make informed business decisions as it relates to the accounts receivable function.
• Special projects as assigned
• Monthly AR Statistical Analysis reporting to Controller / CFO
• Monthly reporting and posting of adjustments to General Ledger related to AR processes
• Quarterly review and reporting of Finance Department annual benchmarking score related to process managed by AR Accountants, 1 of 9 contacts

Required Skills

• Team player with ability to work positively with Managers and staff throughout the organization
• Strong communication skills, verbal and written, to effectively manage AR Team Lead and AR staff and respond to both internal and external requests
• Experience evaluating and developing new processes and procedures and hiring/managing staff
• Strong attention to detail for quality and accuracy of work and performance of staff
• Capacity to manage multiple tasks in response to both written and verbal requests
• Flexibility and adaptability to handle changing priorities pertaining to work flow
• Perform at a high level and provide technical information to staff as needed within Accounts Receivable software
• Ability to review and analyze data related to custom Accounts Receivable software
• Interest and commitment to our mission and to inspired service
• While performing the duties of this job, the employee is regularly required to bend, reach, or sit for up to 3 hours at a time
• The employee must occasionally lift and/or move up to 20 pounds
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks
• Proficient in Microsoft Word, Excel, Outlook, and Adobe Acrobat
• Experience with Microsoft Dynamics

Experience

• 8 years accounting experience required
• Prior management experience required
• Insurance industry and/or nonprofit experience helpful
• Demonstrated ability to supervise staff preferred

Education

• 2 year Accounting degree or 8 or more years of equivalent work experience

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Summary

Reporting to the Underwriting Manager and operating within guidelines established in the NIAC / ANI underwriting manual, performs risk selection and pricing on renewals, new business and endorsements.  Reviews renewal and new business quotes prior to issuance. Makes marketing calls to members and brokers on an as needed basis. This position requires a great deal of creativity and latitude. Makes some marketing calls to members and brokers on an as needed basis.  The requirements listed below are representative of the knowledge, skill, and/or ability required but are not all inclusive. Prior experience working remote out of a home office is required for remote positions.

Responsibilities

The Associate Underwriter responsibilities include but are not limited to:

• Assess and price renewals, new business and endorsements according to guidelines outlined in the underwriting manual and within their authority level. Lines of business to underwrite include general liability, auto liability and physical damage, improper sexual conduct, liquor liability, employee benefits liability, umbrella, property and crime, social service professional liability, directors’ & officers, employment practices liability and accident.
• Prepare the underwriting and rating work-up on renewal policies and new business as assigned. Such work-up to include but is not limited to:
• Select and/or verify class code and premium base and rating exposure
• Calculate final premium including specialty charges (special events and additional insureds)
• Determine appropriate credits and/or debits to obtain a fair and sustained premium for risk
• Determine coverage forms and necessary endorsements
• Effectively communicate to broker quote conditions
• Provide accurate documentation in the file and/or in electronic notes of underwriting thought process
• Ability to think outside of the box and develop solutions for our members that address their specific insurance needs
• A personal commitment to providing Inspired Service in every internal and external client engagement
• Provide customer service by responding promptly and courteously to all requests for information
• Ensure timely and accurate preparation for issuance of policies
• Effectively communicate company standards, mission, underwriting guidelines, and requirements to brokers and/or members
• Provide accurate documentation in the file and/or in electronic notes of underwriting thought process
• Order/review inspection reports to assess risk quality and to confirm exposure base accuracy
• Actively manage assigned book of business. Responsible for achieving company renewal retention ratio goal on a monthly basis in addition to company profitability goals
• Accurate and timely processing of endorsements
• Appropriately refer accounts exceeding authority level
• Actively manage relationships with assigned brokers, customers and members.
• Ensure that information available from internal and external resources is properly integrated into underwriting decision making
• Ensure that referral guidelines are properly followed regarding all lines of business underwritten
• Provides training and mentoring for other members of the Insurance Operations team when required
• Miscellaneous tasks – Any and all assignments related to the insurance operations department as requested
• Some travel required

Required Skills

• Must possess a moderate understanding of property and casualty insurance coverages; familiarity with ISO commercial class codes is required
• Knowledge of underwriting principles and processes is required
• Solid mathematical aptitude
• Proficient verbal and written communication skills
• Ability to work independently with little direct supervision and within a team environment as needed
• Basic to intermediate skills with Excel, Word, Outlook and Power Point
• Candidate should be organized and able to multi-task, provide follow-up and manage a significant book of business
• Strong customer service skills and a professional attitude are required
• Candidate should posses excellent written and verbal communication skills, and sharp attention to detail.
• Assist with training and development of less experienced staff.
• While performing the duties of this job, the employee is required to bend and/or reach or sit for up to 3 hours at a time
• Ability to deliver results in a fast-paced environment
• The employee must occasionally lift/and or move up to 10-20lbs
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks

Experience

• 2-4 years related work experience as Associate Underwriter or Commercial CSR or 5 years as an Underwriting Assistant/Support Specialist or equivalent preferred
• Experience in a multi-state and multi-line commercial insurance environment preferred
• Prior experience working remotely from a home office 100% of the time is required for remote positions

Education

• 4-year degree (or directly-related equivalent experience) preferred
• CIC, AINS or comparable designations preferred

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance Group via email at jobs@insurancefornonprofits.org  or fax at 831-621-6090.

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Summary

The Claims Support Team Lead will manage the day to day operation of the Claims support staff. This includes responsibility for distribution of work, monitoring for timely, accurate completion of the tasks by reporting staff, and will serve as the liaison between the support staff and management, as well as other internal customers. The Team Lead is also responsible to ensure adequate departmental coverage in terms of schedule, and in the handling of shared duties with the other departments (such as occasional front desk coverage). The position will report to the Senior Claims Manager and also support the administrative duties of the Senior Claims Manager and Chief Claims Officer as needed.

In the Team Lead position, the individual must model respect and professionalism in all dealings with staff, management, customers, and insurance brokers and operate with a high level of emotional intelligence. The position requires the ability to comfortably multi-task in a high volume / high transaction environment and use good independent judgment when making decisions which will impact accounts as there is not simply a “one size fits all” decision making process.

Claims Support  Team Lead Duties and Responsibilities

• Manage day to day operations of Claims Support staff
• Assess needs and changes in staffing of Claims Support team and make recommendations to Senior Claims Manager

• Communicate with Claims Examiners and managers daily to ensure that work is up to standards and is progressing as expected and provide solutions
• Responsible for delegating tasks to Claims Support staff
• Serve as administrative assistant to Senior Claims Manager and/or CCO as needed
• Reconcile and approve Claims Support Staff timesheets and resolve any discrepancies
• In conjunction with the Senior Claims Manager, conduct annual Performance Evaluations for Claims Support staff
• Enforce and implement as needed effective Claims policies and procedures including documentation efforts of the Claims Support
• Ensure ongoing compliance with established policies and procedures of department, and either handle or elevate service issues as indicated
• Ability to take initiative and think out of the box to resolve issues and identify opportunities
• Train all new department employees to ensure proper departmental practices are followed
• Maintains coverage request spreadsheet, and reports to management
• Act as primary contact for defense counsel and legal invoice audit team
• Make travel arrangements for claims staff as needed
• Address and bring forward as needed any support issues, procedural changes, or concerns in the weekly departmental meetings.
• Performs any or all of the duties of the Claims Support Specialist role in the absence of other staff

Required Skills

• Team player with ability to work positively with Managers and staff throughout the organization
• Strong communication skills, verbal and written, to effectively manage Claims Support staff and respond to both internal and external requests
• Experience evaluating and developing new processes and procedures and hiring/managing staff
• Strong attention to detail for quality and accuracy of work and performance of staff
• Capacity to manage multiple tasks in response to both written and verbal requests
• Flexibility and adaptability to handle changing priorities pertaining to work flow
• Perform at a high level and provide technical information to staff as needed within the claims system and related vendor or company software
• Ability to review and analyze data related to the claims dept.
• Interest and commitment to our mission and to inspired service
• While performing the duties of this job, the employee is regularly required to bend, reach, or sit for up to 3 hours at a time
• The employee must occasionally lift and/or move up to 20 pounds
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks
• Proficient in Microsoft Word, Excel, Outlook, and Adobe Acrobat

Experience

• 5 years Claims Support experience strongly preferred
• Insurance industry and/or nonprofit experience helpful
• Demonstrated ability to supervise staff preferred

Education

• 2 year degree or 5 or more years of equivalent experience

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Summary

Reporting to the Chief Financial Officer, the Financial Auditor is responsible for performing professional level accounting duties, performing research, and maintaining, analyzing, auditing and reconciling financial records.

About NIA

NIA is a mission-driven organization that has been a pioneer in creating alternative business models to solve society’s toughest problems. 22,000+ nonprofit organizations in 32 states and the District of Columbia rely on us for insurance and risk management. NIA is comprised of four 501(c)(3) organizations:

• Nonprofits Insurance Alliance of California (NIAC) was founded in 1988 to provide liability and property insurance to 501(c)(3) nonprofits in California.
• Alliance of Nonprofits for Insurance, Risk Retention Group (ANI) was founded in 2000 to provide liability insurance to 501(c)(3) nonprofits with locations outside California.
• National Alliance of Nonprofits for Insurance (NANI) was founded in 2000 to provide property reinsurance.
• Alliance Member Services (AMS) was founded in 2000 to provide staff, services and support to the other three cooperatives.

Responsibilities

• Maintain general ledger accounts and prepare journal entries for accruals and variances.
• Perform month-end account closing activities and general ledger account reconciliations.
• Perform accounting analysis for cash accruals, account payables, account receivables, reconciliations.
• Perform bank reconciliations.
• Prepare daily cash report.
• Analyze accounts payable submissions for accurate general ledger coding.
• Prepare monthly expense variance analysis.
• Assist various departments in accounting issues and queries.
• Assist with financial audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations.
• Assess compliance with financial regulations and controls by testing general ledger, account balances, balance sheets, income statements, and related financial statements, examining and analyzing records, reports, operating practices, and documentation.
• Provides financial control information by collecting, analyzing, and summarizing data and trends.
• Review and identify accounting processes improvement opportunities.
• Develop and document business processes and accounting policies to maintain and strengthen internal controls.
• Ad hoc projects as assigned.

Required Skills

• Strong understanding of financial statements and generally accepted accounting principles.
• Strong critical thinking analytical skills.
• Demonstrated ability to write clear and conclusive narrative reports.
• Ability to navigate through ambiguous conditions.
• Excellent interpersonal and presentation skills.
• Thorough knowledge of Microsoft Outlook & Word, proficient in Excel.
• Comfortable with fast paced activity and ability to prioritize to meet deliverable dates.
• This is a desk position. While performing the duties of this job, the employee is regularly required to stand, bend, reach, or sit for up to 3 hours at a time. The employee must occasionally lift and/or move up to 20-30 pounds.
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks
• Strong attention to detail

Experience

• 8+ years of relevant experience in accounting/finance, including a minimum 3 years of audit experience.

Education

• Bachelor’s Degree in Accounting or Finance or equivalent years of relevant experience
• Advance degrees/certifications a plus.

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Summary

Reporting to the Claims Manager or Chief Claims Officer, and working independently and with great latitude for independent action, the Senior Claims Examiner manages an inventory consisting primarily of claims with higher loss potential and complexity, and commensurate reserving, settlement authority, reinsurance reporting requirements, as well as claims of lesser exposure or severity as dictated by the needs of the department. Investigates, evaluates and settles claims within designated authority. Occasionally assigns and directs Independent Adjusters/Appraisers and regularly assigns and directs defense attorneys.

The ideal candidate would have 10+ years carrier experience and be capable of working independently as well as collaboratively and have prior experience working remotely from a home office.

Responsibilities

The Senior Claims Examiner responsibilities include but are not limited to:

• Determines coverage(s) applicable to loss.
• Investigates, manages and resolves claims in a timely, unbiased and informed manner in compliance with company policies, state laws and regulatory performance standards.
• Sets and maintains adequate claim reserves based on facts of case and in accordance with company policy.
• Conducts investigation, assigning fieldwork as necessary and appropriate, in accordance with company standards.
• Determines liability.
• Evaluates and pays claims within designated authority.
• When requested, present coverage and claims analysis to management and make recommendations on resolution of disputed items.
• Set reserves up to the positions level of authority.
• Prepares and presents verbal and written claim status reports in accordance with company policy and pursuant to Reinsurance treaty requirements.
• Recommends payment, evaluates and reserves claims and reports to manager cases in excess of designated authority, as well as to Reinsurers pursuant to treaty requirements.
• Manages legal aspects through timely assignment of litigated cases to defense counsel, and on-going evaluation of legal process and expenses.
• Maintain electronic files necessary for documentation of the claim file.
• Analyzes and regularly reports to Claims Manager on the performance of defense counsel.
• Represents the company at litigation related settlement conferences, mediation, and arbitration when needed.
• Works closely with outside counsel to monitor claims and work with insureds to resolve underlying litigation
• Participates in both internal and external audits as needed
• Participates in weekly department meetings and Claims Committee Meetings as needed
• Promote the team approach to case and account management.
• Participates in marketing presentations and training programs as
• Provide accurate, courteous and timely information to all external and internal customers concerning claims status and other inquiries.
• Other duties as assigned

Required Competencies

• Requires highly technical claim management skills, and significant knowledge of and experience with more than one of the following: Employment Practices Liability, Social Service Professional, Sexual Abuse, General Liability, and/ or Business Auto; or Commercial Property expertise .
• Ability and willingness to obtain adjuster licenses as needed in various states.
• The incumbent will demonstrate a thorough knowledge of current tort law and case law trends with respect to all casualty lines of business, civil procedure, insurance policy(s) and contract(s).
• Must demonstrate good written and oral communication skills.
• Must be organized and possess strong follow-up skills.
• Requires the ability to analyze and apply creative solutions to claim issues.
• Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details
• Strong negotiating skills, excellent telephone, written and verbal communication skills are essential.
• Possesses and regularly demonstrates objectivity and pragmatism as well as strong conflict resolution skills
• Ability to manage total loss cost outcomes including ALAE to achieve superior results for our members and the company
• Incumbent must be aware of and follow guidelines concerning confidentiality.
• The position communicates with legal and medical personnel, third party claimants, policyholders, producers, Reinsurers, and senior level staff throughout the company.
• Demonstrated capability for working with a high level of independence
• Ability to deliver results in a fast-paced environment
• Positive approach, can-do attitude, flexibility and ability to operate with grace under pressure
• Ability to model and uphold appropriate professional boundaries in work with member-insureds
• Collaborate with other staff members and external partners
• Interest and commitment to the mission of the organization
• Commitment to inspired service
• Communicate effectively orally and in writing
• While performing the duties of this job, the employee is regularly required to bend, reach or sit for up to 3 hours at a time
• Must have adequate vision (with corrective lenses, or other accommodative devices if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks
• PC literacy required; proficiency in Windows, Word, and Outlook preferr
• Travel required as necessary and must be able to be productive while traveling on business, including the ability to utilize laptops and other business tools as provided, subject to reasonable accommodation, if needed.
• Must have adequate hearing to perform job tasks
• Ability to mentor peer groups or more junior claims staff, as requested

Experience

• The position generally requires a minimum of ten or more years of progressively more difficult claims handling experience.

Education

• Four year college degree or equivalent business experience.

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Summary

Reporting to either the Underwriting Manager or the Chief Underwriting Officer and operating within guidelines and authority established in the NIAC/ANI underwriting manual, the Senior Underwriter performs risk selection and pricing on endorsements, renewals, and new business. Reviews new business and renewal quotes prior to issuance. Makes marketing calls to members and brokers on an as needed basis. This position requires a great deal of creativity and latitude. Prior experience working remote out of a home office is required for remote positions.

Responsibilities

The Senior Underwriter’s responsibilities include but are not limited to:

• Assess and price all endorsements (beyond authority of underwriting assistant), renewals, and new business according to guidelines and authority as outlined in the underwriting manual. Lines of business to underwrite include general liability, auto liability and physical damage, improper sexual conduct, liquor liability, employee benefits liability, umbrella, property and crime, social service professional liability, and accident.
• Prepare the underwriting and rating work-up on all renewal and new business policies.  Such work-up to include but is not limited to:
  • Select and/or verify class code and premium base and rating exposure
  • Calculate final premium including specialty charges (special events and additional insureds)
  • Determine appropriate credits and/or debits to obtain a fair and sustained premium for risk
  • Determine all coverage forms and necessary endorsements
  • Effectively communicate to broker quote conditions
  • Provide accurate documentation in the file and/or in electronic notes of underwriting thought process
  • Ability to think outside of the box and develop solutions for our members that address their specific insurance needs
• A personal commitment to providing Inspired Service in every internal and external client engagement
• Provide customer service by responding promptly and courteously to all requests for information
• Ensure timely and accurate preparation and issuance of policies issuance. Effectively communicate company standards, mission, underwriting guidelines, and requirements to brokers and/or members
• Provide accurate documentation in the file and/or in electronic notes of underwriting thought process.
• Order/review inspection reports to assess risk quality and to confirm exposure base accuracy
• Actively manage assigned book of business.  Responsible for achieving company renewal retention ratio goal and amount of new business written on a monthly basis in addition to company profitability goals
• Actively manage relationships with assigned brokers, customers and members
• Ensure that information available from internal and external resources is properly integrated into underwriting decision making
• Ensure that referral guidelines are properly followed regarding all lines of business underwritten.
• Any and all assignments related to the insurance operations department as requested by the director or vice president of insurance operations
• Provides training and mentoring for other members of the Insurance Operations team when require
• Some travel required

Required Skills

• Strong technical P&C underwriting knowledge and skills
• Advanced knowledge of ISO commercial class codes and CLM rules, forms, rating and regulatory requirements.
• Advanced knowledge of NIAG polices and coverages and how they differ from competitor’s forms and coverages
• Very strong knowledge of underwriting and pricing principles and the ability to use this knowledge to make underwriting and pricing decisions with little oversight
• Results-oriented, self-motivated problem solver with excellent verbal and written communication skills
• Consistent customer service focus for members and brokers
• Ability to organize and prioritize workload with little supervision and efficiently make sound business decisions within level of authority
• Capacity to manage multiple tasks in response to both written and verbal requests
• PC literate. Basic to intermediate skills with Word, Outlook and Power Point
• Intermediate skills in Excel

• Should expect to assist with training and development of less experienced staff.  This includes the ability to do formal and informal training sessions/classes
• Candidate should possess excellent written and verbal communication skills, and sharp attention to detail.  This includes strong documentation skills
• Ability to collaborate with other staff members and external constituents.
• While performing the duties of this job, the employee is required to climb, stoop, bend, reach or sit for up to 3 hours at a time
• The employee must occasionally lift/and or move up to 20lbs

• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen.

• Must have adequate hearing to perform job tasks

Experience

• 2-4 years experience as an Senior Underwriter or minimum of 5 years as Underwriter II or equivalent required
• Experience in a multi-state and multi-line commercial insurance environment preferred
• Prior experience working remotely from a home office 100% of the time is required for remote positions

Education

• B.A. or B.S. degree in Business or Insurance strongly preferred (or directly-related equivalent experience required)
• CPCU, CIC, ARM or comparable designations preferred

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Summary

Reporting to the Underwriting Manager and operating within guidelines established in the NIAC / ANI underwriting manual, performs risk selection and pricing on new business, renewals and endorsements.  Reviews new business and renewal quotes prior to issuance. Makes marketing calls to members and brokers on an as needed basis. This position requires a great deal of creativity and latitude. Makes some marketing calls to members and brokers on an as needed basis.  The requirements listed below are representative of the knowledge, skill, and/or ability required but are not all inclusive. Prior experience working remote out of a home office is required for remote positions.

Responsibilities

The Underwriter I responsibilities include but are not limited to:

• Assess and price new business, renewals and endorsements according to guidelines and authority as outlined in the underwriting manual. Lines of business to underwrite include general liability, auto liability and physical damage, improper sexual conduct, liquor liability, employee benefits liability, umbrella, property and crime, social service professional liability, directors’ & officers, employment practices liability and accident
• Prepare the underwriting and rating work-up on all new business and renewal policies as assigned. Such work-up to include but is not limited to:
  • Select and/or verify class code and premium base and rating exposure
  • Calculate final premium including specialty charges (special events and additional insureds)
  • Determine appropriate credits and/or debits to obtain a fair and sustained premium for risk
  • Determine coverage forms and necessary endorsements
  • Effectively communicate to broker quote conditions
  • Provide accurate documentation in the file and/or in electronic notes of underwriting thought process
  • Ability to think outside of the box and develop solutions for our members that address their specific insurance needs
• A personal commitment to providing Inspired Service in every internal and external client engagement
• Provide customer service by responding promptly and courteously to all requests for information
• Ensure timely and accurate preparation for issuance of policies
• Effectively communicate company standards, mission, underwriting guidelines, and requirements to brokers and/or members
• Provide accurate documentation in the file and/or in electronic notes of underwriting thought process.
• Order/review inspection reports to assess risk quality and to confirm exposure base accuracy
• Actively manage assigned book of business. Responsible for achieving company renewal retention ratio goal and amount of new business written on a monthly basis in addition to company profitability goals
• Actively manage relationships with assigned brokers, customers and members.
• Ensure that information available from internal and external resources is properly integrated into underwriting decision making
• Ensure that referral guidelines are properly followed regarding all lines of business underwritten
• Provides training and mentoring for other members of the Insurance Operations team when required
• Miscellaneous tasks – Any and all assignments related to the insurance operations department as requested
• Some travel required

Required Skills

• Strong technical P&C underwriting knowledge and skills
• Intermediate knowledge of ISO commercial class codes and CLM rules, forms, rating and regulatory requirements
• Strong knowledge of NIA polices and coverages and how they differ from competitor’s forms and coverages.
• Strong knowledge of underwriting and pricing principles and the ability to use this knowledge to make underwriting and pricing decisions with little oversight
• Results-oriented, self-motivated problem solver with excellent verbal and written communication skills
• Consistent customer service focus for members and brokers
• Ability to organize and prioritize workload with little supervision and efficiently make sound business decisions within level of authority
• Capacity to manage multiple tasks in response to both written and verbal requests
• PC literate. Basic to intermediate skills with Word, Outlook and Power Point.  Intermediate skills in Excel
• Should expect to assist with training and development of less experienced staff.  This includes the ability to do formal and informal training sessions/classes
• Candidate should possess excellent written and verbal communication skills, and sharp attention to detail. This includes strong documentation skills
• Ability to collaborate with other staff members and external constituents
• While performing the duties of this job, the employee is required to climb, stoop, bend, reach or sit for up to 3 hours at a time.  The employee must occasionally lift/and or move up to 20lbs
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks

Experience

• 2-4 years working as an Underwriter I or have minimum 5 years as Commercial CSR or Associate Underwriter or equivalent preferred

• Experience in a multi-state and multi-line commercial insurance environment preferred
• Prior experience working remotely from a home office 100% of the time is required for remote positions

Education

• 4-year degree (or directly-related equivalent experience) preferred
• CIC, AU, AINS or comparable designations preferred

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.