Summary

Reporting to the Claims Manager and working independently with great latitude for independent action, manages an inventory of multi-line casualty claims having varying degrees of loss potential and complexity with commensurate reserving and settlement authority. Investigates, evaluates and settles claims within designated authority. Occasionally assigns and directs Independent Adjusters/Appraisers and attorneys.

The ideal candidate would have 5-8 years carrier experience and be capable of working independently as well as collaboratively and have prior experience working remotely from a home office.

Responsibilities:

The Claims Examiner II Responsibilities include but are not limited to:

• Determines coverage(s) applicable to loss
• Sets and maintains adequate claim reserves based on facts of case and in accordance with company policy.
• Conducts investigation, assigning fieldwork as necessary and appropriate, in accordance with company standards. Determines liability.
• Evaluates and pays claims within designated authority.
• Prepares and presents verbal and written claim status reports in accordance with company policy.
• Recommends payment, evaluates and reserves claims and reports to supervisor cases in excess of designated authority.
• Manages legal aspects through timely assignment of litigated cases to defense counsel, and on-going evaluation of legal process and expenses.
• Represents the company at litigation related settlement conferences, mediation, and arbitration.
• Participates in marketing presentations and training programs as needed.

Required Skills

• Requires highly technical claim management skills and an orientation for excellent customer service.
• Ability to work in a paperless environment
• Demonstrated track record of successfully working remotely from a home office
• The incumbent will demonstrate a thorough knowledge of tort law, vehicle code, civil procedure, insurance policy(s) and contract(s).
• Requires the ability to analyze and apply creative solutions to claim issues.
• Ability to multi-task and appropriately prioritize and manage workload as assigned
• Strong negotiating skills, excellent telephone, written and verbal communication skills are essential.
• Requires willingness to handle smaller claims with same expertise as large, complex claims.
• Incumbent must be aware of and follow guidelines concerning confidentiality.
• The position communicates with legal and medical personnel, third party claimants, policyholders, producers, and senior level staff throughout the company.
• PC literacy required; proficiency in Windows, Word, and Outlook preferred.
• Experience in handling Employment Practices Liability Claims, Directors and Officers Claims, or Social Service Professional Liability claims is preferred, as is a willingness to challenge oneself to handle such claims.
• Experience in Commercial GL, Business Auto, BI is a huge plus.

• Demonstrated capability for working with a high level of independence
• Ability to deliver results in a fast-paced environment
• Positive approach, can-do attitude, flexibility and ability to operate with grace under pressure
• Ability to model and uphold appropriate professional boundaries in work with member-insureds
• Collaborate with other staff members and external partners
• Interest and commitment to the mission of the organization
• Commitment to inspired service
• Communicate effectively orally and in writing
• While performing the duties of this job, the employee is regularly required to bend, reach or sit for up to 3 hours at a time
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks

Experience

• The position generally requires a minimum of five to eight years progressively more difficult claims handling experience in commercial general liability, commercial property and commercial auto. D&O experience would be preferred.

Education

• Four year college degree or equivalent business experience.

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via email at jobs@insurancefornonprofits.org or directly through our Career Page.

Summary

Reporting to the Chief Information Officer, the IT Support Analyst is responsible for accurate, thorough completion of all assigned support, testing, and basic HelpDesk tasks in support of the IT department.
Responsibilities

• Review, enter, assign, and track all ITWOs – Bugs, Special Handles, User Errors, Data Requests, Change Orders, etc.
• Assess all requests for urgency and assign them to developers
• Follow up with end users, ASI, Jade Global and developers on outstanding items. Ensure that communication is timely and accurate, completed items are recorded, and invoices are released.
• Compile data for both ITWO’s, SharePoint and small bugs. Monitor and report on data trends.
• Manage all blocked invoices. Making sure that items blocked over 15 days are handled first, assisting ASI in following up on outstanding items.
• IT Release Testing – Security Remediation, N2K Releases
• Handle monthly transmittal issues
• Track and code Invoices, maintaining budget spreadsheet
• Backend updates to the Intranet
  o ICP Goals & Dashboard
  o Org Chart
  o Water, Electricity, and Gas Usage Charts
• Reset passwords/user account unlocking.
• Provide basic user support tasks as assigned.
• Responsible for change management tracking and communication of releases to end users.
• Other duties as assigned.

Required Skills

• PC/Windows literate with basic Internet knowledge required.
• Excellent interpersonal and communication skills, both orally and in writing.
• Must be able to demonstrate high level of customer service.
• Ability to analyze situations accurately and adopt an effective course of action.
• Ability to work in a paperless work environment.
• MS Word and Outlook experience required.
• Ability to work in a fast-paced business environment
• Good verbal and written communication skills.
• Consistent internal and external customer service focus.
• Capacity to successfully manage multiple tasks.
• Ability to work alone and as a team member.
• Ability to collaborate with other staff members and external constituents
• Interest and commitment to our mission and to inspired service
• While performing the duties of this job, the employee is regularly required to bend, reach, or sit for up to 3 hours at a time. The employee must occasionally lift and/or move up to 20 pounds.
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks

Experience

• Minimum of 1-3-years prior clerical-office experience and/or equivalent experience.
• Basic understanding of IT HelpDesk functions. Training on specific tasks to be provided.

Education

• B.A. or B.S. degree strongly preferred.

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via email at jobs@insurancefornonprofits.org or directly through our Career Page.