Employment Opportunities

Summary

Reporting to the CFO, the Actuary provides strategic and financial direction and support of all insurance operations for the supported companies. Job duties include working with management to monitor rate adequacy for all LOBs, independent review of reserving actuaries ultimate loss/reserve analysis, working with the reinsurance broker as needed and work with management to monitor and track trends in claims. This individual must model respect and professionalism in all dealings with others.   The Actuary is required to comfortably multi-task and should be energized by nearly constant change.  Ours is an entrepreneurial culture, led by a senior management team, but engaging the entire staff.  “Not my job” is not part of our vocabulary.  They are expected to be a true team player working across multiple departments on for the greater good and must be an example for all staff for exemplary ethical conduct.

Duties and Responsibilities

Essential responsibilities and accountabilities include the following.  Other duties may be assigned.

• Apply advanced actuarial techniques across all tasks
• Assist management to maintain pricing discipline appropriate to meet company goals and assure pricing fairness across membership
• Develop and maintain various actuarial/financial models and excel spreadsheets to adequately complete analyses
• Coordinate with external actuary and auditing firms for interim and annual actuarial information
• Maintain appropriate participation in industry groups to keep abreast of changes in law and maintain appropriate external relationships.
• Assist management to develop annual production goals
• Participate on Product Development Committee to research, price and introduce new products including coverages and lines of business
• Provide claims and profitability history, perspective and analysis to reinsurers, auditors, actuaries and other professionals as required
• Provide management with regular statistical information and reports concerning the company’s performance
• Understand and complies with all company policies and procedures.
• Complete in-depth review of actuarial reserve report underlying the company reserve opinion
  • Request changes to methodology and underlying assumptions as needed
  • From an actuarial standpoint sign off on final IBNR selections
  • Provide recommendations to management about reserve changes
• Complete quarterly actual vs expected analysis on IBNR reserves.
  • Work with management to understand material case reserve changes
  • Communicate results to management
• Work with management on reinsurance renewal process:
  • Review reinsurers and brokers analysis on expected loss costs (if needed complete independent loss cost analysis)
  • Work with CFO on reviewing current reinsurance structure and recommending changes if needed.
• Work with Data Analyst to develop and maintain actuarial, profitability and other reports as needed throughout the company
  • Provide actuarial methods and theories
  • Peer review models and reports for accuracy

Skills and Abilities

• Ability to apply sound actuarial principles and maintain actuarial qualifications in compliance with regulations
• Ability to apply practical information learned about the practices of the company to actuarial analysis and recommendations
• Ability to clearly provide support for analyses and reasoned rationales for recommendations to management
• Strong organizational skills
• Capacity to manage multiple tasks in response to both written and verbal requests.
• High level of diplomacy and tact, combined with a strong sense of confidentiality.
• Strong verbal and written communication skills, including ability to prepare clear and concise program documentation, user procedures, reports of work performed, and other written materials
• Strategic thinker able to provide leadership about practical applications of current trends in information technology, computer hardware and software capabilities and limitations
• Competent ability to request and analyze relevant data and recommend strategic action
• Strong ability to request and analyze relevant data and recommend strategic action
• Team player who motivates and positively engages colleagues and management and earns their trust.
• Strategic thinker who can address future needs and trends as well as the practical application of current trends in the insurance industry
• Strong listener, who translates user needs into operational applications
• Competent ability to request and analyze relevant data and recommend tactical and strategic action
• Team player with ability to motivate and positively engage colleagues and management.
• Able to address trends in information technology, computer hardware and software capabilities and limitations
• Expert knowledge of principles and practices of commercial insurance actuarial science
• Expertise in Microsoft WORD, PowerPoint, Access and Outlook.
• A power user of Excel.  Preferable to have some expertise in VBA.
• Working knowledge of SQL and relational databases and is proficient at working with large data sets
• While performing the duties of this job, the employee is required to climb, stoop, bend, reach or sit for up to 3 hours at a time.  The employee must occasionally lift/and or move up to 20lbs.
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen.
• Must have adequate hearing to perform job tasks.

Experience

• 5 years multi-line actuarial experience.
• Prior experience working at a senior leadership level reporting to a CFO strongly preferred

Education

• A. or B.S. degree in Mathematics, Statistics, Actuarial Science, or related field
• CAS Designation

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Summary

Reporting to the Underwriting Manager and operating within guidelines established in the NIAC / ANI underwriting manual, performs risk selection and pricing on renewals, new business and endorsements.  Reviews renewal and new business quotes prior to issuance. Makes marketing calls to members and brokers on an as needed basis. This position requires a great deal of creativity and latitude. Makes some marketing calls to members and brokers on an as needed basis.  The requirements listed below are representative of the knowledge, skill, and/or ability required but are not all inclusive. Prior experience working remote out of a home office is required for remote positions.

Responsibilities

The Associate Underwriter responsibilities include but are not limited to:

• Assess and price renewals, new business and endorsements according to guidelines outlined in the underwriting manual and within their authority level. Lines of business to underwrite include general liability, auto liability and physical damage, improper sexual conduct, liquor liability, employee benefits liability, umbrella, property and crime, social service professional liability, directors’ & officers, employment practices liability and accident.
• Prepare the underwriting and rating work-up on renewal policies and new business as assigned. Such work-up to include but is not limited to:
• Select and/or verify class code and premium base and rating exposure
• Calculate final premium including specialty charges (special events and additional insureds)
• Determine appropriate credits and/or debits to obtain a fair and sustained premium for risk
• Determine coverage forms and necessary endorsements
• Effectively communicate to broker quote conditions
• Provide accurate documentation in the file and/or in electronic notes of underwriting thought process
• Ability to think outside of the box and develop solutions for our members that address their specific insurance needs
• A personal commitment to providing Inspired Service in every internal and external client engagement
• Provide customer service by responding promptly and courteously to all requests for information
• Ensure timely and accurate preparation for issuance of policies
• Effectively communicate company standards, mission, underwriting guidelines, and requirements to brokers and/or members
• Provide accurate documentation in the file and/or in electronic notes of underwriting thought process
• Order/review inspection reports to assess risk quality and to confirm exposure base accuracy
• Actively manage assigned book of business. Responsible for achieving company renewal retention ratio goal on a monthly basis in addition to company profitability goals
• Accurate and timely processing of endorsements
• Appropriately refer accounts exceeding authority level
• Actively manage relationships with assigned brokers, customers and members.
• Ensure that information available from internal and external resources is properly integrated into underwriting decision making
• Ensure that referral guidelines are properly followed regarding all lines of business underwritten
• Provides training and mentoring for other members of the Insurance Operations team when required
• Miscellaneous tasks – Any and all assignments related to the insurance operations department as requested
• Some travel required

Required Skills

• Must possess a moderate understanding of property and casualty insurance coverages; familiarity with ISO commercial class codes is required
• Knowledge of underwriting principles and processes is required
• Solid mathematical aptitude
• Proficient verbal and written communication skills
• Ability to work independently with little direct supervision and within a team environment as needed
• Basic to intermediate skills with Excel, Word, Outlook and Power Point
• Candidate should be organized and able to multi-task, provide follow-up and manage a significant book of business
• Strong customer service skills and a professional attitude are required
• Candidate should posses excellent written and verbal communication skills, and sharp attention to detail.
• Assist with training and development of less experienced staff.
• While performing the duties of this job, the employee is required to bend and/or reach or sit for up to 3 hours at a time
• Ability to deliver results in a fast-paced environment
• The employee must occasionally lift/and or move up to 10-20lbs
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks

Experience

• 2-4 years related work experience as Associate Underwriter or Commercial CSR or 5 years as an Underwriting Assistant/Support Specialist or equivalent preferred
• Experience in a multi-state and multi-line commercial insurance environment preferred
• Prior experience working remotely from a home office 100% of the time is required for remote positions

Education

• 4-year degree (or directly-related equivalent experience) preferred
• CIC, AINS or comparable designations preferred

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance Group via email at jobs@insurancefornonprofits.org  or fax at 831-621-6090.

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Summary

Reporting to the Claims Manager and working independently and with great latitude for independent action, this position manages an inventory consisting primarily of claims with higher loss potential and complexity, and commensurate reserving, settlement authority, reinsurance reporting requirements, as well as claims of lesser exposure or severity as dictated by the needs of the department. Investigates, evaluates and settles claims within designated authority. Occasionally assigns and directs Independent Adjusters/Appraisers and regularly assigns and directs defense attorneys.

The ideal candidate would have 10+ years carrier experience and be capable of working independently as well as collaboratively and have prior experience working remotely from a home office. In this position, thorough knowledge and experience is assumed for one or more standard casualty lines, or for demonstrated experience in Property claims.

Responsibilities

The Claims Examiner IV responsibilities include but are not limited to:

• Determines coverage(s) applicable to loss.
• Investigates, manages and resolves claims in a timely, unbiased and informed manner in compliance with company policies, state laws and regulatory performance standards.
• Sets and maintains adequate claim reserves based on facts of case and in accordance with company policy.
• Conducts investigation, assigning fieldwork as necessary and appropriate, in accordance with company standards.
• Determines liability.
• Evaluates and pays claims within designated authority.
• When requested, present coverage and claims analysis to management and make recommendations on resolution of disputed items.
• Set reserves up to the positions level of authority.
• Prepares and presents verbal and written claim status reports in accordance with company policy and pursuant to Reinsurance treaty requirements.
• Recommends payment, evaluates and reserves claims and reports to manager cases in excess of designated authority, as well as to Reinsurers pursuant to treaty requirements.
• Manages legal aspects through timely assignment of litigated cases to defense counsel, and on-going evaluation of legal process and expenses.
• Maintain electronic files necessary for documentation of the claim file.
• Analyzes and regularly reports to Claims Manager on the performance of defense counsel.
• Represents the company at litigation related settlement conferences, mediation, and arbitration when needed.
• Works closely with outside counsel to monitor claims and work with insureds to resolve underlying litigation
• Participates in both internal and external audits as needed
• Participates in weekly department meetings and Claims Committee Meetings as needed
• Promote the team approach to case and account management.
• Participates in marketing presentations and training programs as
• Provide accurate, courteous and timely information to all external and internal customers concerning claims status and other inquiries.
• Other duties as assigned

Required Competencies

• Requires highly technical claim management skills, and significant knowledge of and experience with more than one of the following: Employment Practices Liability, Social Service Professional, Sexual Abuse, General Liability, and/ or Automobile or demonstrates expertise in Property claims management as stand alone expertise in the Property area.
• Ability and willingness to obtain adjuster licenses as needed in various states.
• The incumbent will demonstrate a thorough knowledge of current tort law and case law trends with respect to all casualty lines of business, civil procedure, insurance policy(s) and contract(s).
• Must demonstrate good written and oral communication skills.
• Must be organized and possess strong follow-up skills.
• Requires the ability to analyze and apply creative solutions to claim issues.
• Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details
• Strong negotiating skills, excellent telephone, written and verbal communication skills are essential.
• Possesses and regularly demonstrates objectivity and pragmatism as well as strong conflict resolution skills
• Ability to manage total loss cost outcomes including ALAE to achieve superior results for our members and the company
• Incumbent must be aware of and follow guidelines concerning confidentiality.
• The position communicates with legal and medical personnel, third party claimants, policyholders, producers, Reinsurers, and senior level staff throughout the company.
• Demonstrated capability for working with a high level of independence
• Ability to deliver results in a fast-paced environment
• Positive approach, can-do attitude, flexibility and ability to operate with grace under pressure
• Ability to model and uphold appropriate professional boundaries in work with member-insureds
• Collaborate with other staff members and external partners
• Interest and commitment to the mission of the organization
• Commitment to inspired service
• Communicate effectively orally and in writing
• While performing the duties of this job, the employee is regularly required to bend, reach or sit for up to 3 hours at a time
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks
• PC literacy required; proficiency in Windows, Word, and Outlook preferr
• Travel required as necessary and must be able to be productive while traveling on business, including the ability to utilize laptops and other business tools as provided, subject to reasonable accommodation, if needed.
• Must have adequate hearing to perform job tasks
• If performing as a Property specialist, will be adept at large loss handling techniques, including catastrophe claims.

Experience

• The position generally requires a minimum of ten or more years of progressively more difficult claims handling experience.

Education

• Four year college degree or equivalent business experience.

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Summary

The computer technician reports to the Systems Administrator and is responsible for providing technical software, hardware and network problem resolution to all staff by performing question/problem diagnosis. We are seeking someone who can clearly communicate technical solutions in a user-friendly, professional manner. Function as Systems Administrator as needed; pass more complex end-user problems on to the Systems Administrator. This individual will also oversee and help the Systems Administrator manage Help Desk operations.

Primary Responsibilities

• Establishes priority of IT tasks
• Computer set-up, maintenance & minor repair
• Unpack, connect and test new computers, printers, and other peripherals. Disconnect, move, reconnect, and test computers reassigned to new location. Install and test hardware and software upgrades
• Perform routine maintenance schedule
• Troubleshoot network connectivity & performance issues as needed
• Diagnose computer problems to determine cause of malfunction
• Documentation & Inventory
• Track and record issues and project
• Maintain and update hardware & software inventory. Register and maintain warranty records
• Help Desk – focusing on the needs of internal support, track and resolve user problems Telecommunications
• Other duties as assigned

Qualifications & Skills

• At least 2+ years of hands-on experience working as help desk technician 2+ years of experience working in Windows based operating
• Proven track record of current computer hardware and hardware repair Understanding of Network concepts and theory
• Knowledge of Terminal Server concepts and
• Job planning, prioritizing and scheduling techniques
• Knowledge of various software packages, including word processing, spreadsheet, data base, and programming languages
• Strong organizational skills and attention to detail
• Ability to multi-task, prioritize and respond with a sense of urgency
• Ability to document and evolve processes and procedures
• Self-motivated and highly responsive to internal users
• Ability to handle pressure effectively.
• While performing the duties of this job, the employee is regularly required to stand, bend, reach, or sit for up to 3 hours at a The employee must occasionally lift and/or move up to 20-30 pounds
• Exercise sound judgment within established guidelines
• Establish and maintain effective working relationships with those contacted in the course of
• Ability to communicate effectively at a non-technical level
• Possess excellent customer service skills

Education

Bachelor’s degree in computer science strongly preferred but not required.

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Summary

Reporting to the Complex Claims Manager and working independently and with great latitude for independent action, the Senior Claims Examiner manages an inventory consisting primarily of claims with higher loss potential and complexity, and commensurate reserving, settlement authority, reinsurance reporting requirements, as well as claims of lesser exposure or severity as dictated by the needs of the department. Investigates, evaluates and settles claims within designated authority. Occasionally assigns and directs Independent Adjusters/Appraisers and regularly assigns and directs defense attorneys.

The ideal candidate would have 10+ years carrier experience and be capable of working independently as well as collaboratively and have prior experience working remotely from a home office. Heavy Directors and Officers (D&O), specialty lines, or major case unit (MCU) experience a plus.

Responsibilities

The Senior Claims Examiner responsibilities include but are not limited to:

• Determines coverage(s) applicable to loss.
• Investigates, manages and resolves claims in a timely, unbiased and informed manner in compliance with company policies, state laws and regulatory performance standards.
• Sets and maintains adequate claim reserves based on facts of case and in accordance with company policy.
• Conducts investigation, assigning fieldwork as necessary and appropriate, in accordance with company standards.
• Determines liability.
• Evaluates and pays claims within designated authority.
• When requested, present coverage and claims analysis to management and make recommendations on resolution of disputed items.
• Set reserves up to the positions level of authority.
• Prepares and presents verbal and written claim status reports in accordance with company policy and pursuant to Reinsurance treaty requirements.
• Recommends payment, evaluates and reserves claims and reports to manager cases in excess of designated authority, as well as to Reinsurers pursuant to treaty requirements.
• Manages legal aspects through timely assignment of litigated cases to defense counsel, and on-going evaluation of legal process and expenses.
• Maintain electronic files necessary for documentation of the claim file.
• Analyzes and regularly reports to Complex Claims Manager on the performance of defense counsel.
• Represents the company at litigation related settlement conferences, mediation, and arbitration when needed.
• Works closely with outside counsel to monitor claims and work with insureds to resolve underlying litigation
• Participates in both internal and external audits as needed
• Participates in weekly department meetings and Claims Committee Meetings as needed
• Promote the team approach to case and account management.
• Participates in marketing presentations and training programs as
• Provide accurate, courteous and timely information to all external and internal customers concerning claims status and other inquiries.
• Other duties as assigned

Required Competencies

• Requires highly technical claim management skills, and significant knowledge of and experience with more than one of the following: Directors and Officers, Employment Practices Liability, Social Service Professional, Improper Sexual Conduct, Sexual Abuse, General Liability, and/ or Business Auto; or Commercial Property expertise.
• Ability and willingness to obtain adjuster licenses as needed in various states.
• The incumbent will demonstrate a thorough knowledge of current tort law and case law trends with respect to all casualty lines of business, civil procedure, insurance policy(s) and contract(s).
• Must demonstrate good written and oral communication skills.
• Must be organized and possess strong follow-up skills.
• Requires the ability to analyze and apply creative solutions to claim issues.
• Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details
• Strong negotiating skills, excellent telephone, written and verbal communication skills are essential.
• Possesses and regularly demonstrates objectivity and pragmatism as well as strong conflict resolution skills
• Ability to manage total loss cost outcomes including ALAE to achieve superior results for our members and the company
• Incumbent must be aware of and follow guidelines concerning confidentiality.
• The position communicates with legal and medical personnel, third party claimants, policyholders, producers, Reinsurers, and senior level staff throughout the company.
• Demonstrated capability for working with a high level of independence
• Ability to deliver results in a fast-paced environment
• Positive approach, can-do attitude, flexibility and ability to operate with grace under pressure
• Ability to model and uphold appropriate professional boundaries in work with member-insureds
• Collaborate with other staff members and external partners
• Interest and commitment to the mission of the organization
• Commitment to inspired service
• Communicate effectively orally and in writing
• While performing the duties of this job, the employee is regularly required to bend, reach or sit for up to 3 hours at a time
• Must have adequate vision (with corrective lenses, or other accommodative devices if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks
• PC literacy required; proficiency in Windows, Word, and Outlook preferr
• Travel required as necessary and must be able to be productive while traveling on business, including the ability to utilize laptops and other business tools as provided, subject to reasonable accommodation, if needed.
• Must have adequate hearing to perform job tasks
• Ability to mentor peer groups or more junior claims staff, as requested.

Location

This position works out of the main office in Santa Cruz, CA or can be a remote, work from home position. Prior experience working remotely from a home office 100% of the time is required if the candidate works remote.

Experience and Education

• The position generally requires a minimum of ten or more years of progressively more difficult claims handling experience.
• Four year college degree or equivalent business experienc

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Summary

Reporting to the Chief Underwriting Officer and operating within guidelines and authority established in the NIAC/ANI underwriting manual, the Senior Underwriter performs risk selection and pricing on endorsements, renewals, and new business in our Large Business Unit (LBU). Reviews new business and renewal quotes prior to issuance. Makes marketing calls to members and brokers on an as needed basis. This position requires a great deal of creativity and latitude. Prior experience working remote out of a home office is required for remote positions.

Responsibilities

The Senior Underwriter’s responsibilities include but are not limited to:

• Assess and price all endorsements (beyond authority of underwriting assistant), renewals, and new business according to guidelines and authority as outlined in the underwriting manual. Lines of business to underwrite include general liability, auto liability and physical damage, improper sexual conduct, liquor liability, employee benefits liability, umbrella, property and crime, social service professional liability, and accident.
• Prepare the underwriting and rating work-up on all renewal and new business policies.  Such work-up to include but is not limited to:
  • Select and/or verify class code and premium base and rating exposure
  • Calculate final premium including specialty charges (special events and additional insureds)
  • Determine appropriate credits and/or debits to obtain a fair and sustained premium for risk
  • Determine all coverage forms and necessary endorsements
  • Effectively communicate to broker quote conditions
  • Provide accurate documentation in the file and/or in electronic notes of underwriting thought process
  • Ability to think outside of the box and develop solutions for our members that address their specific insurance needs
• A personal commitment to providing Inspired Service in every internal and external client engagement
• Provide customer service by responding promptly and courteously to all requests for information
• Ensure timely and accurate preparation and issuance of policies issuance. Effectively communicate company standards, mission, underwriting guidelines, and requirements to brokers and/or members
• Provide accurate documentation in the file and/or in electronic notes of underwriting thought process.
• Order/review inspection reports to assess risk quality and to confirm exposure base accuracy
• Actively manage assigned book of business.  Responsible for achieving company renewal retention ratio goal and amount of new business written on a monthly basis in addition to company profitability goals
• Actively manage relationships with assigned brokers, customers and members
• Ensure that information available from internal and external resources is properly integrated into underwriting decision making
• Ensure that referral guidelines are properly followed regarding all lines of business underwritten.
• Any and all assignments related to the insurance operations department as requested by the director or vice president of insurance operations
• Provides training and mentoring for other members of the Insurance Operations team when require
• Some travel required

Required Skills

• Strong technical P&C underwriting knowledge and skills
• Advanced knowledge of ISO commercial class codes and CLM rules, forms, rating and regulatory requirements
• Advanced knowledge of NIAG polices and coverages and how they differ from competitor’s forms and coverages
• Very strong knowledge of underwriting and pricing principles and the ability to use this knowledge to make underwriting and pricing decisions on large, complex accounts with little oversight
• Results-oriented, self-motivated problem solver with excellent verbal and written communication skills
• Consistent customer service focus for members and brokers
• Ability to organize and prioritize workload with little supervision and efficiently make sound business decisions within level of authority
• Capacity to manage multiple tasks in response to both written and verbal requests
• PC literate. Basic to intermediate skills with Word, Outlook and Power Point
• Intermediate skills in Excel
• Should expect to assist with training and development of less experienced staff.  This includes the ability to do formal and informal training sessions/classes
• Candidate should possess excellent written and verbal communication skills, and sharp attention to detail.  This includes strong documentation skills
• Ability to collaborate with other staff members and external constituents.
• While performing the duties of this job, the employee is required to climb, stoop, bend, reach or sit for up to 3 hours at a time
• The employee must occasionally lift/and or move up to 20lbs
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen.
• Must have adequate hearing to perform job tasks

Experience

• 7+ years’ experience as a Senior Underwriter or equivalent
• Experience in a multi-state and multi-line commercial insurance environment preferred
• Experience underwriting large complex accounts
• Prior experience working remotely from a home office 100% of the time is required for remote positions

Education

• B.A. or B.S. degree in Business or Insurance strongly preferred (or directly related equivalent experience required)
• CPCU, CIC, ARM or comparable designations preferred

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Summary

The Underwriting Manager will lead a team of underwriting professionals in achieving the collective goals of the organization. Reporting to the Senior Underwriting Manager, this position will work closely with other Underwriting Managers and in collaboration with our organization’s management team.

Responsibilities

• Effectively communicate company standards, mission, underwriting guidelines, and requirements to brokers, members and staff ensuring Inspired Service at all times.
• Ensure that all rules, procedures, and referral guidelines are properly followed by team members for all lines of business, for reinsurers and for programs administered for other carriers.
• Hire, develop and retain staff with direct oversight of a team of Underwriters, Associate Underwriters and Support Specialists.
• Identify skill gaps and developmental needs and oversee plans to fill gaps and train staff in both personal and technical development. Assist in department-wide training including coordinating staff being made available to train.
• Proactively monitor and manage team’s performance. Including the analysis/utilization of management reports, audits, referral reviews, quality check-ins and performance reviews, etc.
• Proactively identify problems with staff or departmental procedures and work with Senior Underwriting Manager to develop action plans to improve results with frequent feedback and coaching.
• Provide leadership and technical guidance to the underwriting team around all aspects of day to day underwriting including complicated risks.
• Acting within their authority level, authorize exceptions to underwriting rules and approve underwriting decisions on risks exceeding staff’s authority.
• Manage their teams’ schedules to ensure adequate staffing is present each day to meet production needs and that each staff member has an appropriate workload on a day-to-day basis.
• Establish annual goals and conduct annual performance evaluations for team members.
• Conduct regular file audits of team members to ensure compliance with underwriting and documenting standards.
• Shares responsibility for the continued refinement of underwriting products, guidelines and procedures. Seeks out new ways to improve the underwriting process.
• Proactively and deliberately contribute to department meetings.
• Act as backup for team members, as needed.
• Conduct broker, member and prospective member visits as needed.
• Other duties as assigned or requested by the Senior Underwriting Manager.

Required Skills

• Strong technical Commercial Lines Property and Casualty underwriting knowledge and skills. Thorough understanding of underwriting practices, coverages, rules, CLM, rating and regulatory requirements in a multi-state environment.
• Excellent communicator both written and verbally; communicates frequently in a clear, concise manner to build working relationships; able to communicate at all levels of the organization.
• Effective leader and solution-based problem solver, who anticipates issues and who seeks out and evaluates information collaboratively across impacted areas in order to develop proactive solutions.
• Highly-developed organizational skills, with the ability to prioritize and control work environment.
• Self-motivated and independent who can deliver quality work in a timely fashion.
• Ability to work with autonomy to make sound decisions both in the management of staff and when approaching technical underwriting scenarios within a Commercial environment.
• Consistent internal and external customer service focus. Ability to develop and maintain strong relationships with customers and brokers to yield positive results.
• Demonstrated ability to lead and motivate underwriting teams. Looks for ways to drive engagement to create development and opportunities for staff.
• Ability to delegate appropriately and maintain accountability in a fast-paced environment.
• Proficient with Word, Excel, Outlook, and the Internet.
• While performing the duties of this job, the employee is regularly required to bend, reach or sit for up to 3 hours at a time.
• The employee must occasionally lift/and or move up to 10-20lbs
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen.
• Must have adequate hearing to perform job tasks.

Experience

• 8 to 10 years multi-line commercial carrier underwriting experience required.
• 2 to 3 years managerial experience desired and/or strong aptitude/interest to lead and manage other professionals.

Education

• B.A. or B.S. degree or directly-related equivalent experience.
• CPCU, CIC, ARM designations preferred.

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Portal.