Employment Opportunities

Summary

The Broker Operations Manager, Eastern Region, manages all operations and is the point of contact for brokers in the territory. This is a key position in Brokers Services and works closely with the regional business develop director to build a strong and knowledgeable distribution network. This role requires extensive knowledge of insurance operations and the ability to collaborate across the organization, in particular with underwriting and marketing. This position will report to the Sr. Director of Broker Services.

About NIA

NIA is a mission-driven organization that has been a pioneer in creating alternative business models to solve society’s toughest problems. 20,000+ nonprofit organizations in 32 states and the District of Columbia rely on us for insurance and risk management. NIA is comprised of four 501(c)(3) organizations:

• Nonprofits Insurance Alliance of California (NIAC) was founded in 1988 to provide liability and property insurance to 501(c)(3) nonprofits in California.
• Alliance of Nonprofits for Insurance, Risk Retention Group (ANI) was founded in 2000 to provide liability insurance to 501(c)(3) nonprofits with locations outside California.
• National Alliance of Nonprofits for Insurance (NANI) was founded in 2000 to provide property reinsurance.
• Alliance Member Services (AMS) was founded in 2000 to provide staff, services and support to the other three cooperatives.

Responsibilities

• Manage broker appointment and ongoing maintenance including monitoring licensure and insurance requirements
• Manage, approve and track BORs
• Develop and deliver broker training and tools working with Marketing Communications team
• Manage broker complaint handling and routing
• Build relationships with new and existing brokers
• In collaboration with Senior Director of Broker Relations, CMO and CUO, establish broker benchmarks and develop regular relevant broker reports and statistics to monitor key production indicators and provide real time feedback on reports as needed to Brokers
• Maintain regular contact with brokers through scheduled phone calls as needed
• Serve as primary liaison with Senior Director of Broker Relations to the Underwriting department as needed.
• Point of contact for marketing communications to brokers
• Contribute to and participate in broker account reviews
• Review commission inquires and make recommendations
• Support brokers in effectively using NIA apps and digital processes
• A personal commitment to NIA’s philosophy of Inspired Service in every internal and external client engagement
• Other duties as assigned by Senior Director of Broker Services

Required Skills

• Ability to manage complex relationships
• Must possess a basic understanding of property and casualty insurance coverages
• Results-driven mentality
• Demonstrated ability to manage operations for a territory
• Strong communication and interpersonal skills
• Internal and external customer service focus
• Collaboration
• Critical analysis
• Fluency with data analysis including working in Excel
• Ability to adapt to changing priorities
• While performing the duties of this job, the employee is regularly required to bend, reach or sit for up to 3 hours at a time
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks
• Attention to detail

Location

• Preferable East Coast or other location in Eastern U.S.
• Open to remote, work from home, location

Education & Experience

• At least 5 years of experience in commercial P&C insurance
• Experience in operations or account service role
• A. or B.S. degree preferred (or directly-related equivalent experience required).

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Who We Are

Nonprofits Insurance Alliance (NIA) is the nation’s leading property and casualty (P&C) insurer exclusively serving nonprofit organizations. Founded in 1989 in Santa Cruz, CA, NIA is a social enterprise developing the long-term sustainability of the nonprofit sector. NIA has one of the best customer retention rates in the industry and has a well-established track record as an innovator in the areas of corporate social responsibility (CSR), specialized coverages, members services, and employee engagement.

Summary

The Director of Broker Relationships, Eastern Region serves as the lead point of contact for all new and appointed brokers with a focus on building, maintaining and retaining strong, long-lasting relationships with NIA. The goal is that brokers think of NIA first when looking to place a 501(c)(3) organization with an insurance carrier.

The Director works closely with appointed brokers in the region to ensure satisfaction, grow submission count, uncover large account opportunities, forecast and track key account metrics, and working knowledge on NIA appetite and processes. This position will also cultivate and develop new broker relationships.  This role requires extensive ability to collaborate across the organization and with the CEO, CMO and Chief Underwriting Officer.  This position will report to the Sr. Director of Broker Services and will require travel in a post-COVID environment.

Responsibilities

• Broker Development
• Develop and implement a strategy to build strong relationships with appointed and new brokers and increase new business application counts
• Setup and manage broker meetings across the region to strengthen relationships and provide training
• Develop appropriate new broker relationships
• Evaluate and recommend broker compensation arrangements
• Serve as broker marketing resource, including attending meetings with large prospects and renewing members
• In collaboration with Insurance Operations, develop relevant broker reports and statistics to monitor key production indicators and provide brokers with feedback on how they are performing with us
• Product Analysis and Development
• Maintains view of competitive landscape and report back to internal stakeholders on ways to maintain competitive edge in the market
• Participate in the development of new products and services

Required Skills

• Thorough understanding of 501(c)3 insurance market
• Ability to manage complex client relationships
• Results-driven mentality
• Demonstrated ability to manage a territory
• Strong communication and interpersonal skills
• Fluency with data analysis and working in Excel
• In-depth knowledge of the industry and its current events
• Ability to handle pressure and meet deadlines
• Collaborative approach to working inside and outside NIA
• Negotiation and persuasion skills
• Business intelligence a must
• Must have adequate hearing to perform job tasks
• While performing the duties of this job, the employee is regularly required to bend, reach or sit for up to 3 hours at a time.
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• The employee may occasionally lift and/or move up to 10-20 pounds

Location

• Either based in our main office in Santa Cruz, CA or remote, work from home in a city in the eastern region.
• Travel required in a post-COVID environment.

Education & Experience

• At least 10 years of experience in commercial P&C insurance, including at least 5 years as a nonprofit specialist
• Experience in business development or account management
• A. or B.S. degree in Business or Insurance strongly preferred (or directly-related equivalent experience required).

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Who We Are

Nonprofits Insurance Alliance (NIA) is the nation’s leading property and casualty (P&C) insurer exclusively serving nonprofit organizations. Founded in 1989 in Santa Cruz, CA, NIA is a social enterprise developing the long-term sustainability of the nonprofit sector. NIA has one of the best customer retention rates in the industry and has a well-established track record as an innovator in the areas of corporate social responsibility (CSR), specialized coverages, members services, and employee engagement.

Summary

The Director of Broker Relationships, Western Region serves as the lead point of contact for all new and appointed brokers with a focus on building, maintaining and retaining strong, long-lasting relationships with NIA. The goal is that brokers think of NIA first when looking to place a 501(c)(3) organization with an insurance carrier.

The Director works closely with appointed brokers in the region to ensure satisfaction, grow submission count, uncover large account opportunities, forecast and track key account metrics, and working knowledge on NIA appetite and processes. This position will also cultivate and develop new broker relationships.  This role requires extensive ability to collaborate across the organization and with the CEO, CMO and Chief Underwriting Officer. This position will report to the Sr. Director of Broker Services and will require travel in a post-COVID environment.

Responsibilities

• Broker Development
• Develop and implement a strategy to build strong relationships with appointed and new brokers and increase new business application counts
• Setup and manage broker meetings across the region to strengthen relationships and provide training
• Develop appropriate new broker relationships
• Evaluate and recommend broker compensation arrangements
• Serve as broker marketing resource, including attending meetings with large prospects and renewing members
• In collaboration with Insurance Operations, establish broker benchmarks and develop relevant broker reports and statistics to monitor key production indicators and provide brokers with feedback on how they are performing with us
• Product Analysis and Development
• Maintains view of competitive landscape and report back to internal stakeholders on ways to maintain competitive edge in the market
• Participate in the development of new products and services

Required Skills

• Thorough understanding of 501(c)3 insurance market
• Ability to manage complex client relationships
• Results-driven mentality
• Demonstrated ability to manage a territory
• Strong communication and interpersonal skills
• Fluency with data analysis and working in Excel
• In-depth knowledge of the industry and its current events
• Ability to handle pressure and meet deadlines
• Collaborative approach to working inside and outside NIA
• Negotiation and persuasion skills
• Business intelligence a must
• Must have adequate hearing to perform job tasks
• While performing the duties of this job, the employee is regularly required to bend, reach or sit for up to 3 hours at a time.
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• The employee may occasionally life and/or move up to 10-20 pounds

Location

• Either based in our main office in Santa Cruz, CA or remote, work from home in a city in the region.
• Travel required in a post-COVID environment.

Education & Experience

• At least 10 years of experience in commercial P&C insurance, including at least 5 years as a nonprofit specialist
• Experience in business development or account management
• A. or B.S. degree in Business or Insurance strongly preferred (or directly-related equivalent experience required).

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Summary

Reporting to the Complex Claims Manager and working independently and with great latitude for independent action, the Senior Claims Examiner manages an inventory consisting primarily of claims with higher loss potential and complexity, and commensurate reserving, settlement authority, reinsurance reporting requirements, as well as claims of lesser exposure or severity as dictated by the needs of the department. Investigates, evaluates and settles claims within designated authority. Occasionally assigns and directs Independent Adjusters/Appraisers and regularly assigns and directs defense attorneys.

The ideal candidate would have 10+ years carrier experience and be capable of working independently as well as collaboratively and have prior experience working remotely from a home office. Heavy Directors and Officers (D&O), specialty lines, or major case unit (MCU) experience a plus.

Who We Are

Nonprofits Insurance Alliance (NIA) is the nation’s leading property and casualty (P&C) insurer exclusively serving nonprofit organizations. Founded in 1989 in Santa Cruz, CA, NIA is a social enterprise developing the long-term sustainability of the nonprofit sector. NIA has one of the best customer retention rates in the industry and has a well-established track record as an innovator in the areas of corporate social responsibility (CSR), specialized coverages, members services, and employee engagement.

Responsibilities

The Senior Claims Examiner responsibilities include but are not limited to:

• Determines coverage(s) applicable to loss.
• Investigates, manages and resolves claims in a timely, unbiased and informed manner in compliance with company policies, state laws and regulatory performance standards.
• Sets and maintains adequate claim reserves based on facts of case and in accordance with company policy.
• Conducts investigation, assigning fieldwork as necessary and appropriate, in accordance with company standards.
• Determines liability.
• Evaluates and pays claims within designated authority.
• When requested, present coverage and claims analysis to management and make recommendations on resolution of disputed items.
• Set reserves up to the positions level of authority.
• Prepares and presents verbal and written claim status reports in accordance with company policy and pursuant to Reinsurance treaty requirements.
• Recommends payment, evaluates and reserves claims and reports to manager cases in excess of designated authority, as well as to Reinsurers pursuant to treaty requirements.
• Manages legal aspects through timely assignment of litigated cases to defense counsel, and on-going evaluation of legal process and expenses.
• Maintain electronic files necessary for documentation of the claim file.
• Analyzes and regularly reports to Complex Claims Manager on the performance of defense counsel.
• Represents the company at litigation related settlement conferences, mediation, and arbitration when needed.
• Works closely with outside counsel to monitor claims and work with insureds to resolve underlying litigation
• Participates in both internal and external audits as needed
• Participates in weekly department meetings and Claims Committee Meetings as needed
• Promote the team approach to case and account management.
• Participates in marketing presentations and training programs as
• Provide accurate, courteous and timely information to all external and internal customers concerning claims status and other inquiries.
• Other duties as assigned

Required Competencies

• Requires highly technical claim management skills, and significant knowledge of and experience with more than one of the following: Directors and Officers, Employment Practices Liability, Social Service Professional, Improper Sexual Conduct, Sexual Abuse, General Liability, and/ or Business Auto; or Commercial Property expertise .
• Ability and willingness to obtain adjuster licenses as needed in various states.
• The incumbent will demonstrate a thorough knowledge of current tort law and case law trends with respect to all casualty lines of business, civil procedure, insurance policy(s) and contract(s).
• Must demonstrate good written and oral communication skills.
• Must be organized and possess strong follow-up skills.
• Requires the ability to analyze and apply creative solutions to claim issues.
• Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details
• Strong negotiating skills, excellent telephone, written and verbal communication skills are essential.
• Possesses and regularly demonstrates objectivity and pragmatism as well as strong conflict resolution skills
• Ability to manage total loss cost outcomes including ALAE to achieve superior results for our members and the company
• Incumbent must be aware of and follow guidelines concerning confidentiality.
• The position communicates with legal and medical personnel, third party claimants, policyholders, producers, Reinsurers, and senior level staff throughout the company.
• Demonstrated capability for working with a high level of independence
• Ability to deliver results in a fast-paced environment
• Positive approach, can-do attitude, flexibility and ability to operate with grace under pressure
• Ability to model and uphold appropriate professional boundaries in work with member-insureds
• Collaborate with other staff members and external partners
• Interest and commitment to the mission of the organization
• Commitment to inspired service
• Communicate effectively orally and in writing
• While performing the duties of this job, the employee is regularly required to bend, reach or sit for up to 3 hours at a time
• Must have adequate vision (with corrective lenses, or other accommodative devices if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks
• PC literacy required; proficiency in Windows, Word, and Outlook preferr
• Travel required as necessary and must be able to be productive while traveling on business, including the ability to utilize laptops and other business tools as provided, subject to reasonable accommodation, if needed.
• Must have adequate hearing to perform job tasks
• Ability to mentor peer groups or more junior claims staff, as requested.

Location

This position works out of the main office in Santa Cruz, CA or can be a remote, work from home position. Prior experience working remotely from a home office 100% of the time is required if the candidate works remote.

Experience and Education

• The position generally requires a minimum of ten or more years of progressively more difficult claims handling experience.
• Four year college degree or equivalent business experience.

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Who We Are

Nonprofits Insurance Alliance (NIA) is the nation’s leading property and casualty (P&C) insurer exclusively serving nonprofit organizations. Founded in 1989 in Santa Cruz, CA, NIA is a social enterprise developing the long-term sustainability of the nonprofit sector. NIA has one of the best customer retention rates in the industry and has a well-established track record as an innovator in the areas of corporate social responsibility (CSR), specialized coverages, members services, and employee engagement.

Summary

The Senior Director of Broker Services oversees all aspects of the company’s distribution network. They develop and direct broker strategies that optimize our relationship with brokers and independent agents and meet annual objectives. The goal is to have brokers think of NIA first when looking to place a 501(c)(3) with an insurance carrier.

The ideal candidate is a high-energy leader with a track record of developing partnerships and sourcing strategic opportunities at brokerages and independent agents. This person thrives on building relationships and managing a team of relationship builders from the ground up and is a self-starter. The right candidate will help us identify qualified potential partners and forge long-term relationships with their key decision makers that result in win-win partnerships. This is a new position and will report to the Chief Marketing Officer. The position will also work closely with our underwriters and managers and with the organization’s Senior Leadership Team.

Responsibilities

• Team Management
• Direct oversight of team comprised of business development directors, operations managers, and customer-facing staff
• Serve as liaison between Broker Services and the rest of the organization to ensure operation as a seamless, customer-focused team
• Manage within assigned budget
• May direct or provide input into the strategy and annual planning process
• Distribution Management
• Work with team to implement strategy to build stronger relationships with appointed and new brokers and increase new business applications
• Support business development staff in presentation to brokers and prospective clients around the country
• Develop appropriate new broker relationships
• Evaluate and recommend broker compensation arrangements
• Work with broker operations and marketing staff to build broker training and tools initiative with focus on developing producers to understand NIA products, services and philosophy, and how to position NIA to nonprofits
• In collaboration with Insurance Operations, establish broker benchmarks and oversee production of reports and statistics to monitor key production indicators
• Develop and execute biannual Broker Council meetings
• Regularly evaluate the broker service delivery model to determine ways to improve effectiveness and efficiency
• Other duties as assigned by CMO or other Senior Leadership as needed

Required Skills

• Thorough understanding of 501(c)3 market
• Ability to manage complex client relationships
• Aptitude for managing customer-facing staff
• Results driven mentality
• Ability to project management competing projects
• Strong communication and interpersonal skills
• In-depth knowledge of the industry and its current events
• Ability to manage at both executive and individual contributor levels
• Collaborative approach to working inside and outside NIA
• Business intelligence a must
• Must have adequate hearing to perform job tasks
• While performing the duties of this job, the employee is regularly required to bend, reach or sit for up to 3 hours at a time.
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• The employee may occasionally life and/or move up to 10-20 pounds
• Negotiation and persuasion skills

Location

• Either based in our main office in Santa Cruz, CA or remote, work from home
• Travel required in a post-COVID environment

Education & Experience

• At least 8 years of management experience in business development and customer facing role
• At least 15 years of experience in commercial P&C insurance, including at least 5 years as a nonprofit specialist
• Ability to look ahead and balance strategic projects and initiatives with tactical day-to-day reporting and management cadence
• Superior relationship-building skills and stellar track record of developing new partnerships/deals with multiple stakeholders
• Extensive experience in business development or account management
• Demonstrated commitment to principles of equity, diversity, and sustainability in the workplace
• Track record of commitment to, and success in, prior positions
• A. or B.S. degree in Business or Insurance strongly preferred (or directly-related equivalent experience required).

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Position Summary

The Senior Manager, Risk Management Services is responsible for assisting nonprofit policyholders with employment related issues, managing a team of Employment Risk Managers, general contract and nonprofit governance matters, and developing/implementing loss control and risk management tools, services & strategies to meet organizational objectives.

This position reports to the Chief Risk Officer and works closely with internal stakeholders such as underwriting and claims to determine areas of focus for member-insureds. This position assists member-insureds’ understanding of all aspects of employment related matters to consult with our insureds, including but not limited to discrimination, hiring, wrongful termination, wage and hour, privacy, disability, leaves of absence, under state and federal laws. This position does not provide legal advice.  In addition, this position will in coordination closely with the Director of Loss Control, Large Business Unit (LBU) to develop and implement a loss control framework inclusive of risk management tools, services & strategies, vendor and resource.

Responsibilities

• Manage a group of Employment Risk Managers to consult with member-insureds on a variety of employment law and nonprofit governance-related concerns from member-insureds.
• Provides direct consults with member insureds on employment related matters as well (at least 25% of time).
• Research, recommend and assist in developing tools to address employment and loss control related trends. Such tools include webinars, articles, resource guides and in-person presentations.
• Work closely with members of the underwriting and claims teams to identify training opportunities related to loss control for member needs
• Manage existing and establish new loss control vendor relationships.
• Develop, implement and maintain loss control products, services & strategies for members and brokers.
• Recommend loss control services, strategies, vendors and resources that will benefit the needs of member-insureds and provide innovative risk management techniques and solutions.
• Serve as a resource to the Claims and Underwriting departments and participate in cross-functional teams with other departments.
• Reviews contracts and provides advice on in-house matters (not employment related) involving the Nonprofits Insurance Alliance.
• Designs, develops, implements, and delivers, either personally or through others, loss control services and risk management services & strategies to policy holders to meet corporate objectives
• Coordinates with Director of Loss Control on company loss control and risk management efforts with insurance brokers
• Develops annual budget for loss control and is accountable for meeting budget targets
• Recommends benchmarks, monitor results and evaluates effectiveness of loss control services
• Any other related duties as assigned by Chief Risk Officer

Required Skills and Attributes

• Significant years in a human resources executive/leadership position with the most recent experience at a Senior Manager level or above
• Litigation experience preferred but not required
• Senior Human Resources professional with PHR, SPHR, SHRM-SCP certification desired
• Experience working as in-house counsel for either a corporate entity, nonprofit or government organization preferred
• Advance knowledge of Excel, Adobe, PowerPoint and Word software products required
• Ability to provide Loss Control reports, metrics and other deliverables that provide measurable results of the department
• Exhibits business and professional acumen
• Strong organization skills, high energy, and customer service attitude necessary
• Strong intellectual curiosity and personal tenacity to locate information
• Ability to identify and evaluate industry trends and emerging issues and proactively develop strategies to improve member retention
• Interest and commitment to the mission of the organization
• Excellent problem-solving and analytical skills and impeccable business judgment
• Proven experience in identifying opportunities for business improvement, and defining and measuring the success of those initiatives
• Initiative and ability to rapidly handle multiple tasks and prioritize activities
• Ability to build cooperative relationships with other staff members and external constituents
• Ability to act independently and take initiative as required
• Ability to work with a wide variety of personalities with confidence and empathy
• Ability and commitment to inspired service
• Outstanding communication and follow up, interpersonal and organizational skills, initiative, self-motivation, discretion and the ability to remain calm in a fast-paced environment are essential
• Excellent time management and ability to make sound decisions
• Valid Driver’s License required
• Candidate selected must maintain a good driving record
• Ability to travel to member and broker sites occasionally, including to main office location in Santa Cruz, CA
• While performing the duties of this job, the employee is regularly required to climb, stoop, stand, bend, reach, or sit for up to 3 hours at a time. The employee must occasionally lift and/or move up to 10-25 pounds.
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks

Experience

• At least 5 (five) years of prior applicable and relevant experience
• At least 3 years of experience working in labor and employment matters including substantive counseling/consultation experience required
• Prior experience working with loss control/risk management role including a working knowledge of relevant statutes, standards, guidelines and safety requirements
• 5 years minimum of managing staff including delivering performance reviews, employee performance improvement plans, and other functions of staff leadership
• Prior experience in a work from home remote setting required
• Must have knowledge of references and resources for loss control recommendations
• Experience in the insurance industry is strongly preferred
• Experience in property & casualty coverages strongly preferred
• Experience with insurance industry or nonprofits a plus

Education

• Bachelors required
• Advanced HR certification strongly preferred
• J.D. strongly preferred

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Summary

The Underwriting Manager will lead a team of underwriting professionals in achieving the collective goals of the organization. Reporting to the Senior Underwriting Manager, this position will work closely with other Underwriting Managers and in collaboration with our organization’s management team. Responsibilities in this role include but are not limited to:

Responsibilities

• Effectively communicate company standards, mission, underwriting guidelines, and requirements to brokers, members and staff ensuring Inspired Service at all times.
• Ensure that all rules, procedures, and referral guidelines are properly followed by team members for all lines of business, for reinsurers and for programs administered for other carriers.
• Hire, develop and retain staff with direct oversight of a team of Underwriters, Associate Underwriters and Support Specialists.
• Identify skill gaps and developmental needs and oversee plans to fill gaps and train staff in both personal and technical development. Assist in department-wide training including coordinating staff being made available to train.
• Proactively monitor and manage team’s performance. Including the analysis/utilization of management reports, audits, referral reviews, quality check-ins and performance reviews, etc.
• Proactively identify problems with staff or departmental procedures and work with Senior Underwriting Manager to develop action plans to improve results with frequent feedback and coaching.
• Provide leadership and technical guidance to the underwriting team around all aspects of day to day underwriting including complicated risks.
• Acting within their authority level, authorize exceptions to underwriting rules and approve underwriting decisions on risks exceeding staff’s authority.
• Manage their teams’ schedules to ensure adequate staffing is present each day to meet production needs and that each staff member has an appropriate workload on a day-to-day basis.
• Establish annual goals and conduct annual performance evaluations for team members.
• Conduct regular file audits of team members to ensure compliance with underwriting and documenting standards.
• Shares responsibility for the continued refinement of underwriting products, guidelines and procedures. Seeks out new ways to improve the underwriting process.
• Proactively and deliberately contribute to department meetings.
• Act as backup for team members, as needed.
• Conduct broker, member and prospective member visits as needed.
• Other duties as assigned or requested by the Senior Underwriting Manager.

Required Skills and Abilities

• Strong technical Commercial Lines Property and Casualty underwriting knowledge and skills. Thorough understanding of underwriting practices, coverages, rules, CLM, rating and regulatory requirements in a multi-state environment.
• Excellent communicator both written and verbally; communicates frequently in a clear, concise manner to build working relationships; able to communicate at all levels of the organization.
• Effective leader and solution-based problem solver, who anticipates issues and who seeks out and evaluates information collaboratively across impacted areas in order to develop proactive solutions.
• Highly-developed organizational skills, with the ability to prioritize and control work environment.
• Self-motivated and independent who can deliver quality work in a timely fashion.
• Ability to work with autonomy to make sound decisions both in the management of staff and when approaching technical underwriting scenarios within a Commercial environment.
• Consistent internal and external customer service focus. Ability to develop and maintain strong relationships with customers and brokers to yield positive results.
• Demonstrated ability to lead and motivate underwriting teams. Looks for ways to drive engagement to create development and opportunities for staff.
• Ability to delegate appropriately and maintain accountability in a fast-paced environment.
• Proficient with Word, Excel, Outlook, and the Internet.
• While performing the duties of this job, the employee is regularly required to bend, reach or sit for up to 3 hours at a time.
• The employee must occasionally lift/and or move up to 10-20lbs
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen.
• Must have adequate hearing to perform job tasks.

Experience

• 8 to 10 years multi-line commercial carrier underwriting experience required.
• 2 to 3 years managerial experience desired and/or strong aptitude/interest to lead and manage other professionals.

Education

• A. or B.S. degree or directly-related equivalent experience.
• CPCU, CIC, ARM designations preferred.

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.

Nonprofits Insurance Alliance (NIA) is the nation’s leading property and casualty (P&C) insurer exclusively serving nonprofit organizations. Founded in 1989 in Santa Cruz, CA, NIA is a social enterprise developing the long-term sustainability of the nonprofit sector. NIA has one of the best customer retention rates in the industry and has a well-established track record as an innovator in the areas of corporate social responsibility (CSR), specialized coverages, members services, and employee engagement.

We are recruiting for a full-time, experienced Writer/Editor with an emphasis on internal change management communications to be based in our new Santa Cruz headquarters (full-time telecommuting is offered during local health orders surrounding COVID-19, and partial telecommuting arrangements are possible thereafter). This position has significant responsibility for external and internal communications and will report to the Chief Marketing Officer.

Skills 

• Excellent English written communications
• Copywriting  experience a must
• Proofreading experience required
• Coordinate with other change management agents internally to execute on key organizational initiatives and develop communication plans around those initiatives to support their adoption and raise awareness
• Undertaking fast, tactical research to understand technical subjects
• Ability to translate insurance topics and write in different styles for nonprofits and insurance brokers
• Understanding of and sensitivity for diverse audiences
• Ability to interview experts and assist in ghostwriting technical articles and thought pieces in a non-technical manner
• Project and client management
• Selecting, organizing and verifying information from all stakeholders
• Ability to manage multiple projects concurrently
• Ability to meet deadlines
• Execution against project scope documents
• Version control and management of revision process
• Optimizing content for SEO
• Applying style guides and conventions to written materials
• Ability to collaborate with team members and colleagues in different departments

Experience & Requirements 

• 7+ years of experience in non-academic copywriting and copyediting
• Bachelor’s degree in English or related major preferred or equivalent years of experience stated above
• Demonstrable examples of internal change management communication planning and execution for key organizational initiatives
• Experience as member of a team launching new systems for internal and external end-users
• Authorship of press releases, sales collateral, newsletters, and longform articles
• Professional work in financial services in general, insurance in particular
• Knowledge and/or experience with nonprofits or social enterprises is a bonus
• While performing the duties of this job, employee is required to bend and or reach or sit for up to 2 hours at a time
• The employee must occasionally lift/and or move up to 10lbs
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks

Please submit your cover letter and resume to Career Page.