Employment Opportunities

Summary

Claims Examiner II reports to the Claims Manager and works independently. The position offers great latitude for independent action. With commensurate reserving and settlement authority, Claims Examiner II manages an inventory of multi-line casualty claims that have varying degrees of loss potential and complexity. Responsibilities include investigating, evaluating, and settling claims within designated authority. Claims Examiner II occasionally assigns and directs Independent Adjusters/Appraisers and attorneys.

The ideal candidate has 5-8 years of carrier experience and the capacity to work independently and collaboratively. If remote, the ideal candidate has prior experience working remotely from a home office.

Responsibilities

• Determines coverage(s) applicable to loss
• Sets and maintains adequate claim reserves based on case facts and in accordance with company policy
• Conducts investigation, assigning fieldwork as necessary and appropriate, in accordance with company standards to determine liability
• Evaluates and pays claims within designated authority
• Prepares and presents verbal and written claim status reports in accordance with company policy
• Recommends payment, evaluates and reserves claims and reports to supervisor cases in excess of designated authority
• Manages legal aspects through timely assignment of litigated cases to defense counsel and provides on-going evaluation of legal process and expenses
• Represents the company at litigation-related settlement conferences, mediation, and arbitration
• Participates in marketing presentations and training programs as needed

Required Skills

• Highly technical claim management skills and an orientation for excellent customer service
• Ability to work in a paperless environment
• Demonstrated track record of successfully working remotely from a home office
• Demonstrate a thorough knowledge of tort law, vehicle code, civil procedure, insurance policy(s) and contract(s)
• Ability to analyze and apply creative solutions to claim issues
• Ability to multi-task and appropriately prioritize and manage workload as assigned
• Strong negotiating skills and excellent telephone, written, and verbal communication skills essential
• Willingness to handle smaller claims with same expertise as large, complex claims
• Awareness of and adherence to confidentiality guidelines
• Communicates with legal and medical personnel, third party claimants, policyholders, producers, and senior level staff throughout the company
• PC literacy required; proficiency in Windows, Word, and Outlook preferred
• Experience in handling Employment Practices Liability Claims, Directors and Officers Claims, or Social Service Professional Liability claims is preferred, as is a willingness to challenge oneself to handle such claims
• Experience in Commercial GL, Business Auto, BI is encouraged
• Demonstrated ability for working with a high level of independence
• Ability to deliver results in a fast-paced environment
• Positive approach, can-do attitude, flexibility, and ability to operate with grace under pressure
• Ability to model and uphold appropriate professional boundaries with member-insureds
• Collaborate with other staff members and external partners
• Interest and commitment to the mission of the organization
• Commitment to inspired service
• Communicate effectively orally and in writing
• While performing the duties of this job, the employee is regularly required to bend, reach, or sit for up to 3 hours at a time
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks

Experience

• The position generally requires a minimum of five to eight years with progressively more difficult claims handling experience in commercial general liability, commercial property, and commercial auto. D&O experience is preferred.

Education

• Four-year college degree or equivalent business experience

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance, directly through our Career Page.

Summary

Reporting to the Chief Risk Officer, the Corporate Counsel upholds a variety of responsibilities affecting legal matters for all business entities in the group. Responsibilities include but are not limited to legal review and direction in corporate matters pertaining to California and Vermont 501c3 tax-exempt entities, as well as assessment of the legal implications of all new business initiatives.

Responsibilities

• Ensure that all business operations of the various companies of Nonprofits Insurance Alliance (NIA) are conducted within the parameters of all state and federal regulations, including but not limited to the following:
  • Privacy
  • Security
  • Communications
  • Waivers, disclosures, and disclaimers
  • Records retention and destruction
• Research and direct the copyrighting and trademarking of all intellectual property, including but not limited to logos, policy forms, and other publications
• Develop, implement, and monitor a third-party vendor management program by identifying and communicating susceptibilities and ensuring that the NIA risk to third party security and privacy exposures are mitigated within corporate risk appetite
• Manage the Corporate Contracts Management policy and ensure all documents, communication and follow up is maintained in electronic files
• Manage, oversee, and report all suits against the NIA group of companies, as well as DOI complaints, to CEO and CRO, while maintaining and storing all required documentation and legal budget in electronic files
• Provide technical expertise as strategic questions arise relative to new or emerging changes in law in the jurisdictions in which NIAC and ANI operate
• Provide insight and input on matters that will affect the various niches within the nonprofit sector
• Assess and recommend coverage limitations for corporate insurance policies NIA purchases
• Support CRO in redevelopment, monitoring, and communications around the NIA Enterprise Risk Management program (ERM) and act as lead and facilitator for the ERM Operational Risk Committee
• Support Underwriting team by reviewing indemnification language of contracts to assist underwriters in assessing insurance appetite
• Other duties as assigned by the CEO or CRO

Required Skills

• Ability to analyze legal risks situations and develop recommendations that meet the needs of NIA
• Ability to prioritize, with attention to detail, conflicting demands from multiple business clients in a fast-paced environment
• Proven interpersonal skills, with ability to work well independently and collaboratively
• Ability to interface effectively with all levels of a complex organization and build excellent working relationships within multiple groups
• Ability to travel as needed to support business needs
• Must stay current with changes in laws and have effective legal research skills
• Familiarity with various LexisNexis tools to monitor and track relevant state and federal laws
• Excellent verbal and written communication skills are essential
• Working knowledge of Microsoft products, with strong Word and Outlook skills
• Demonstrated ability for working with a high level of independence
• Ability to deliver results in a fast-paced environment
• Ability to model and uphold appropriate professional boundaries with member-insureds
• Interest and commitment to the mission of the organization
• While performing the duties of this job, the employee is regularly required to bend, reach, or sit for up to three hours at a time
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks

Experience

• Minimum of 5 years of experience as corporate counsel preferred
• Experience with nonprofits and with commercial insurance desired
• Experience in working in a paperless environment, storing, and naming electronic records in an organized file structure is required

Required Education

• Required Bachelor’s degree and JD from an accredited law school
• Member in good standing of any state’s bar association (California highly desired)

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance, directly through our Career Page.

Summary
Reporting to the Underwriting Manager, the Insurance Operations Administrative Assistant is responsible for accurate, thorough completion of all assigned clerical and administrative tasks in support of the service excellence standards of the Insurance Operations department.

Responsibilities

• A personal commitment to providing Inspired Service in every internal and external client engagement.
• Effectively communicate company standards, mission, underwriting guidelines, and requirements to brokers and/or members.
• Order inspections.
• Process clearance of incoming new applications.
• Process incoming renewal applications.
• Accurately issue new and renewal policies as assigned.
• Process endorsement requests, within stated authority level, according to timeliness guidelines (Additional Insureds, Loss Payees, Mortgagees, Special Events, etc.).
• Follow-up on diary items according to timeliness guidelines.
• Backing up front desk receptionist as needed.
• Take and maintain department meeting notes.
• Miscellaneous tasks – Any and all assignments related to the insurance operations department as requested by the Underwriting Manager or Vice President of Insurance Operations.
• Follow up calls on applications not submitted
• Follow up calls on quotes waiting (as needed)
• Bugs/Special Handles/User Error liaison
• Issue Automatic Renewals and Producer Notifications
• Run Renewal Applications and Conditional Renewal Notices.  Mail notices to insureds
• Print vehicle ID cards in Connecticut and Hawaii – double sided and special paper needed
• Handle general NAE problems and monthly transmittal issues
• Setup new broker appointments in NIAC2000
• Process BOR Endorsements
• Other duties as assigned

Required Skills

• PC/Windows literate with basic Internet knowledge required.
• Excellent interpersonal and communication skills, both orally and in writing.
• Must be able to demonstrate high level of customer service.
• Ability to analyze situations accurately and adopt an effective course of action.
• Ability to work in a paperless work environment.
• MS Word and Outlook experience required.
• Ability to work in a fast-paced business environment
• Good verbal and written communication skills.
• Consistent internal and external customer service focus.
• Capacity to successfully manage multiple tasks.
• Ability to work alone and as a team member.
• 45-50 net words per minute typing/data entry speed.
• Ability to collaborate with other staff members and external constituents
• Interest and commitment to our mission and to inspired service
• While performing the duties of this job, the employee is regularly required to bend, reach, or sit for up to 3 hours at a time.  The employee must occasionally lift and/or move up to 20 pounds.
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks

Experience

• Minimum of 1-3-years prior clerical-office experience and/or equivalent experience.

Education

• B.A. or B.S. degree strongly preferred.

Summary

Under the supervision of the Underwriter Manager, and within guidelines established in the NIAC/ANI underwriting manual, the Underwriting Assistant/Senior Underwriting Assistant provides technical and clerical assistance to the Underwriters in the areas of application entry, rating, preparing quotes, renewal underwriting, issuing policies, marketing, and interacting with brokers.  The requirements listed below are representative of the knowledge, skill, and/or ability required but are not all inclusive.

This position works out of the main office in Santa Cruz, CA or can be a remote, work from home position based in the Pacific time zone. Prior experience working remotely from a home office 100% of the time is required if the candidate elects to work remote.

Responsibilities

• A personal commitment to providing Inspired Service in every internal and external client engagement
• Provide customer service by responding promptly and courteously to all requests for information
• Effectively communicate company standards, mission, underwriting guidelines, and requirements to brokers and/or members.
• Process incoming new applications.
• Accurately issue new and renewal policies.
• Order and review of inspection reports.
• Process endorsements within authority level. Refer any endorsements exceeding authority to Underwriter.
• Process renewal quotes for multiline policies up to assigned Authority Level. Refer any quotes exceeding authority to underwriter.
• Training/Mentoring:  Provides training and mentoring for other members of the Insurance Operations team when required.
• Develops amicable working relationships with underwriters/agents and handles some agent special service requests.
• Provide assistance and make inquiry of brokers regarding endorsements and renewals.
• Rate all lines of new business and renewal business as assigned or directed by underwriter.
• Process broker and member information changes such as address changes, phone, email, etc.
• Provide accurate documentation in the file and/or in electronic notes of underwriting thought process.
• Miscellaneous tasks – Any and all assignments related to the insurance operations department as requested by the Underwriting Manager or Vice President of Insurance Operations.

Required Skills

• Must possess a moderate understanding of property and casualty insurance coverages; familiarity with ISO commercial class codes is required.
• Knowledge of underwriting principles and processes is required.
• Solid mathematical aptitude
• Proficient verbal and written communication skills
• Ability to work independently with little direct supervision and within a team environment as needed
• Basic to intermediate skills with Excel, Word, Outlook and PowerPoint.
• Candidate should be organized and able to multi-task, provide follow-up and manage a significant book of business.
• Strong customer service skills and a professional attitude are required.
• Candidate should possess excellent written and verbal communication skills, and sharp attention to detail.
• Assist with training and development of less experienced staff.
• While performing the duties of this job, the employee is required to bend and/or reach or sit for up to 3 hours at a time.
• Ability to deliver results in a fast-paced environment
• The employee must occasionally lift/and or move up to 10-20lbs
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks.

Experience

• 3 to 5 years related work experience as Commercial CSR or Underwriting Assistant or Senior Underwriting Assistant preferred.
• Experience in a multi-state and multi-line commercial insurance environment preferred.

Education

• 4-year degree strongly preferred.
• AI, AINS and/or AU designations or other insurance curriculum preferred.

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance Group via our Career Page.