Summary
The computer technician reports to the Systems Administrator Lead and is responsible for providing technical software, hardware and network problem resolution to all staff by performing question/problem diagnosis. We are seeking someone who can clearly communicate technical solutions in a user-friendly, professional manner. Function as System Administrator as needed; pass more complex end-user problems on to the System Administrators. This individual will also oversee and help the System Administrators manage Help Desk operations.
Primary Responsibilities
- Establishes priority of IT tasks
- Computer set-up, maintenance & minor repair
- Unpack, connect and test new computers, printers, and other peripherals. Disconnect, move, reconnect, and test computers reassigned to new location. Install and test hardware and software upgrades
- Perform routine maintenance schedule
- Troubleshoot network connectivity & performance issues as needed
- Diagnose computer problems to determine cause of malfunction
- Documentation
- Track and record issues
- Maintain and update hardware & software inventory.
- Register and maintain warranty records.
- Help Desk – focusing on the needs of internal support, track and resolve user problems Telecommunications
- Onboarding new employees, including adding users to Active Directory, assigning roles and permissions, creation of mailboxes in Office365 and conducting IT Orientations.
- Reaches out to Third-Party vendors (ie., BluIP, ImageSource, Microsoft, etc.) for additional troubleshooting and escalated support requests.
- Other duties as assigned by the Systems Administrator Lead
- Administration & Deployment of HappyFox
Qualifications & Skills
- At least 2+ years of hands on experience working as help desk technician 2+ years of experience working in Windows based operating
- Proven track record of current computer hardware and hardware repair work
- Understanding of Network concepts and theory
- Knowledge of Terminal Server concepts and theory
- Knowledge of various software packages, including word processing, spreadsheet, data base, and programming languages
- Strong organizational skills and attention to detail
- Ability to multi-task, prioritize and respond with a sense of urgency
- Ability to document and evolve processes and procedures
- Self-motivated and highly responsive to internal users
- Ability to handle pressure effectively.
- While performing the duties of this job, the employee is regularly required to stand, bend, reach, or sit for up to 3 hours at a The employee must occasionally lift and/or move up to 20-30 pounds
- Exercise sound judgment within established guidelines
- Establish and maintain effective working relationships with those contacted in the course of
- Ability to communicate effectively at a non-technical level
- Possess excellent customer service skills
Education
Bachelor’s degree in computer science strongly preferred but not required.
Compensation: The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the location, skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for additional incentive compensation upon achievement of individual and company goals.
Job Type: Full-time
Pay Range: $22 – $32 per hour
If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our Career Page.