Get in touch with NIA.

NIA would love to hear from you.

You can get connected to the right department by filling out the form or check below for a list of common addresses and phone/fax numbers.

Address & Phone Contact Form
The Nonprofits Insurance Alliance building in Santa Cruz.

Nonprofits Insurance Alliance Main Offices:

300 Panetta Avenue
Santa Cruz, CA 95060

Mailing Address:
P.O. Box 8507
Santa Cruz, CA 95061-8507

Claims Payment Address:
P.O. Box 8507
Santa Cruz, CA 95061-8507

Physical Address:
(for packages or overnight checks only)
300 Panetta Avenue
Santa Cruz, CA 95060

Premium Payment Address:
P.O. Box 52224
Phoenix, AZ 85072-2224

Do not send claims payments to the premium remittance address. Doing so will result in misallocation of the payment.

Main Phone:


800-359-6422, ext. 1747

Member Services:
800-359-6422, ext. 1727

Broker Services:
800-359-6422, ext. 0461

Main Fax:


Claims Fax Number:

Accounting Fax Number:

Business continuity plan.

Nonprofits Insurance Alliance takes service very seriously. Therefore, in the event of an emergency/disaster, please refer to the instructions below.

One of NIA’s first priorities during an emergency/disaster will be to establish communication with its brokers.

In the event of an emergency/disaster, you can expect to hear from NIA within 24-48 hours. Rest assured, NIA has timely, off-site electronic storage of all underwriting, claims, and accounting data. In the event of an emergency/disaster at our building, this data is secure.

If you have not heard from NIA within 48 hours of an emergency/disaster, use the following procedures:

Claims procedures:

Dial 800-856-7759 and follow the prompts.

Underwriting procedures:

Renewal policies: Renewal policies that expire during the day of the emergency/disaster and up to 10 more calendar days are bound as per expiring.

New business: New business already quoted and the quotes that expire during the day of the emergency/disaster and up to 10 more calendar days may be bound as per quoted.

Endorsement requests: Endorsement requests NIA received prior to the day of the emergency/disaster coverage will be bound.

New business: New business not yet quoted cannot be bound.

New endorsement requests: New endorsement requests not yet received prior to emergency/disaster cannot be bound.

Accounting/Billing procedures:

All brokers should SUSPEND sending any payments or related financial transactions to NIA until you receive further instructions on how to proceed after the assessment of the disaster.

If you would like to have information sent, email

Learn more about NIA.

You’ve come this far, and you shall be rewarded with more knowledge of all things NIA.

Commercial carriers sometimes compete for nonprofit business and offer cheap rates during “soft markets,” that are later increased when the market changes.

As a group of 501(c)(3) nonprofit insurers, the mission of Nonprofits Insurance Alliance is to maintain fair and equitable pricing.

NIA accomplishes this by relying on its extensive database of accident and injury claims — which enables NIA to more accurately assess each nonprofit’s individual risk and set appropriate coverages.

Read about the history of NIA.

No. Nonprofits Insurance Alliance (NIA) is a group brand made up of nonprofit insurers, all rated A (Excellent) by AM Best, that exclusively insure 501(c)(3) organizations.

NIA currently insures more than 25,000 nonprofit organizations across 32 states and the District of Columbia.

In addition to coverages, NIA offers companion programs with carrier partners.

Risk retention groups (RRGs) are owned by their member policyholders, so many key advantages relate to the control that their members exert through boards of directors they elect.

This control often results in lower rates over the long term, broader coverage, specialty coverage, more fair and equitable pricing, and effective risk management programs — leading to favorable loss experience for members and the group overall.