from thePresidentand theChairmen
AHeadfor Insurance. AHeartforNonprofits. 1
During 2015, we remained singularly
focused on serving our 15,000mem-
ber nonprofits by providing themwith
the best possible liability coverage and
specialized loss control. Ninety-three
percent of members renewedwith us,
andwewelcomed 2,051 newmembers.
We are delighted that 3,930members
have beenwith us continuously for 10
ormore years.
We know that an insurance policy is
just wordswithout the commitment
and professional expertise to back up
those promises. In 2015, we served our
members during some of their tough-
est hours by handling nearly 5,000
new claims for them. However, we are
more than just a fallbackwhen things
gowrong. We are a valued source of
free riskmanagement advice and loss
prevention assistance for ourmembers.
Wealsoprovided, at noadditional cost
tomembers, training to6,641employees
and volunteers throughweb-based
and in-person offerings. Our staff also
conducted 5,330 personal riskmanage-
ment consultations on topics ranging
from labor and employment to facility
and vehicle safety. Through third
parties, we paid for safety training for
2,071 employee and volunteer drivers.
Despite ourmembers’ best efforts and
our extensive loss control resources,
the cost of employment claims, such as
wrongful termination, harassment and
retaliation, has continued to increase.
Formany years, wemitigated any
impact onmembers by keeping pre-
mium increases small and rarely impos-
ing deductibles. But despite all of these
efforts, significant numbers of these
difficult claims continued to be filed
against ourmembers.We are pleased
to report that a combination of changes
we implemented in 2015, alongwith
some long delayed price increases on
